Telecalling Executive

Job highlights

• Overtime Pay, Annual Bonus, Mobile Allowance, Internet Allowance, LaptopJob DescriptionJob Description: Inbound Telecaller. Position Overview:-We are looking for a customer-oriented and articulate Inbound Telecaller to join our customer service team. In this role, you will be the primary point of contact for incoming customer inquiries, resolving questions about products/services, handling complaints, and providing a seamless support experience.Unlike outbound telecalling, this role is 100% focused on receiving incoming calls
• there is no cold calling involved.v Key Responsibilities· Answer Incoming Calls: Promptly answer incoming customer calls with a professional, clear, and empathetic tone.· Query & Issue Resolution: Address customer queries regarding products, services, order status, billing, or general information accurately and efficiently.· CRM & Data Entry: Accurately log call details, customer interaction notes, and resolutions into the CRM database.· E

Job Description: Inbound Telecaller.  Position Overview:- We are looking for a customer-oriented and articulate Inbound Telecaller to join our customer service team. In this role, you will be the primary point of contact for incoming customer inquiries, resolving questions about products/services, handling complaints, and providing a seamless support experience. Unlike outbound telecalling, this role is 100% focused on receiving incoming calls; there is no cold calling involved. v  Key Responsibilities ·       Answer Incoming Calls: Promptly answer incoming customer calls with a professional, clear, and empathetic tone. ·       Query & Issue Resolution: Address customer queries regarding products, services, order status, billing, or general information accurately and efficiently. ·       CRM & Data Entry: Accurately log call details, customer interaction notes, and resolutions into the CRM database. ·       Escalation Handling: Escalate complex issues or unresolved complaints to team leads or specialized departments as per company protocol. ·       First Contact Resolution (FCR): Strive to resolve customer queries during the initial call whenever possible to maintain high satisfaction metrics.  Follow-up : Coordinate with internal departments to track pending issue resolutions and provide callbacks to customers when required.   v  Key Performance Indicators (KPIs) o  First Call Resolution (FCR) rate o  Average Handling Time (AHT) o  Customer Satisfaction Score (CSAT) o  Call quality audit ratings o  Attendance and schedule adherence   v  Requirements & Qualifications ·       Education: High school diploma, higher secondary certification, or Bachelor’s degree in any field. ·       Experience: 0–2 years of experience in customer support, inbound call centers, or telecommunications (Freshers with excellent communication skills are welcome). Language Proficiency : Strong verbal communication skills in [Languages required: English and Hindi  Listening Skills : Active listening ability with a patient, empathetic approach to customer concerns. Technical Proficiency : Basic computer skills, fast typing speed, and familiarity with CRM software or ticketing systems. Problem-Solving: Ability to think on your feet, stay calm under pressure, and manage challenging customer situations calmly.   v  Key Skills ·       Active Listening & Empathy ·       Clear Verbal & Written Communication ·       Problem-Solving & Critical Thinking ·       Multitasking (navigating systems while speaking) ·       Patience & Conflict Resolution   Perks 8 to 15k Job Location :-Nagpur Office Location : Narendra Nagar Square Shift Timings 9.30 to 7.15    Employment Type : Full-Time   Benefits : Performance incentives, career advancement opportunities |