Client Success Representative

About the job:Key Responsibilities

1. Lead Management and Follow-Up: Handle leads provided by the company, initiate conversations, understand their requirements, and maintain timely follow-ups to keep prospects engaged throughout the sales process.

2. Client Interaction and Requirement Understanding: Communicate directly with potential clients to understand their business needs, project expectations, challenges, and objectives, and identify the right Shopify solution for them.

3. Solution Presentation and Sales Communication: Explain the company's Shopify services clearly and convincingly, highlight relevant benefits, answer client questions, and present solutions according to their specific requirements.

4. Objection Handling and Order Conversion: Address client concerns, resolve objections, discuss project scope and commercials, and build confidence to move prospects toward a purchase decision.

5. Deal Closing and Client Conversion: Take ownership of assigned leads from the initial conversation until the order is confirmed, ensuring consistent communication and successfully converting prospects into paying clients.

6. Order Handover and Client Coordination: After closing the order, accurately communicate the client's requirements and agreed details to the relevant internal team to ensure a smooth onboarding and project handover.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 3,00,000 - 5,00,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Skills required:Negotiation, Client Relationship Management (CRM), Sales, Effective Communication and Sales StrategyOther Requirements:1. Relevant Sales Experience: Previous experience in e-commerce, Shopify, digital services, or technology sales, with a strong understanding of the client conversion and order-closing process.2. Excellent Communication and Client Handling: Strong verbal and written communication skills with the ability to confidently engage with prospects, build professional relationships, and maintain effective client interactions.3. Consultative Selling and Conversion Skills: Ability to understand client requirements, identify their business needs, present relevant Shopify solutions, handle objections, and guide prospects toward making a purchase decision.4. Target-Driven and Accountable: Highly motivated, results-oriented, and self-driven, with a strong sense of ownership, consistent follow-up habits, and the ability to work toward sales targets and close orders under pressure.5. Strong Negotiation and Closing Ability: Confident in handling commercial discussions, resolving client concerns, negotiating effectively, and converting qualified company-provided leads into confirmed customers.About Company:Digital Heroes is a full-service digital marketing agency. We've been providing a wide range of services to clients across all industries. Our digital marketing services include consulting and management options for a variety of online marketing tactics, including search engine optimization (SEO), pay-per-click (PPC) ads, Amazon store optimization, copywriting, conversion rate optimization (CRO), and more. We also offer expert web design and development services for both e-commerce and B2B companies.

Responsibilities

Key Responsibilities

1. Lead Management and Follow-Up: Handle leads provided by the company, initiate conversations, understand their requirements, and maintain timely follow-ups to keep prospects engaged throughout the sales process.

2. Client Interaction and Requirement Understanding: Communicate directly with potential clients to understand their business needs, project expectations, challenges, and objectives, and identify the right Shopify solution for them.

3. Solution Presentation and Sales Communication: Explain the company's Shopify services clearly and convincingly, highlight relevant benefits, answer client questions, and present solutions according to their specific requirements.

4. Objection Handling and Order Conversion: Address client concerns, resolve objections, discuss project scope and commercials, and build confidence to move prospects toward a purchase decision.

5. Deal Closing and Client Conversion: Take ownership of assigned leads from the initial conversation until the order is confirmed, ensuring consistent communication and successfully converting prospects into paying clients.

6. Order Handover and Client Coordination: After closing the order, accurately communicate the client's requirements and agreed details to the relevant internal team to ensure a smooth onboarding and project handover.