Product Management - Internship

About the internship:About Vela

Most loyalty programmes reward one thing: how much you spend. We think they should reward something that matters more: the choices you make.

Vela is a UK rewards app used daily by thousands of members. We use item-level purchase data from across retailers to reward everyday decisions, so healthier and more responsible choices earn more. Members scan receipts, connect their email or link a card, then redeem their points for vouchers and experiences from brands they love. The idea is simple: if you're already making better choices, they should count for something.

We're backed by Mastercard Start Path & Microsoft for Startups and we're a small, fast-moving team across London and Hyderabad.

As we grow, the most interesting problems are product problems: understanding how thousands of members actually use Vela, where the experience breaks down and what we should build next. That's where you come in.

The role: Product Operations Intern

You'll work where product and operations meet. You'll run the day-to-day member operations that keep Vela working, from rewards and redemptions to member support, and use what you learn to help shape the product.

This is a product-focused internship. You'll work directly with the founders and engineering team, turning member feedback and data into clear insights, feature ideas and better releases. It's a hands-on way into product management at a fast-moving startup.

What you'll do

Run member operations: reward approvals, voucher redemptions and member queries over chat and email.

Track, tag and analyse member feedback to spot recurring problems and opportunities.

Turn insights into product input, including feature requests, problem statements and a regular summary of member pain points.

Work with engineering to investigate issues, reproduce bugs and follow fixes through to release.

Test new features before release and help prepare release notes and member announcements.

Track key product and operations metrics, such as redemption rates and response times, in simple dashboards.

Help run our member community, including the Vela members WhatsApp group.Who can apply:Only those candidates can apply who:are available for full time (in-office) internshipcan start the internship between 8th Oct'26 and 12th Nov'26are available for duration of 6 monthsare from Hyderabad onlyhave relevant skills and interests* Women wanting to start/restart their career can also apply.are Computer Science Engineering studentsStipend:INR₹ 20,000 - 25,000 /monthDeadline:[hidden]:59:59Other perks:Certificate, Letter of recommendation, Flexible work hours, Informal dress code, 5 days a weekSkills required:Analytical Thinking, MS-Excel, Product Management, English Proficiency (Spoken), English Proficiency (Written), Product Lifecycle Management(PLM), Data Analysis, Customer Support and ClaudeOther Requirements:What we're looking for• A strong interest in product management and how great consumer apps are built.• Excellent written English: clear, structured and concise.• An analytical mindset, with comfort using numbers and spreadsheets to spot patterns.• Empathy for users, and the judgement to tell a one-off complaint from a real product problem.• Ownership: you follow things through without being chased.• Comfort with tools like Google Sheets, Notion or Slack, and a willingness to learn new ones quickly.Nice to have• Experience in operations, customer support or community management, especially at a fintech, cashback or rewards app.• Experience with product or analytics tools such as Mixpanel, Figma or Jira.• Basic SQL or data analysis skills.• A product side project, case study or app teardown you can show us.What you'll get• Hands-on product and operations experience at a fast-moving, venture-backed startup.• Direct mentorship from the founding team, with real ownership from day one.• A close look at how a UK consumer product is built, launched and scaled.• A certificate and letter of recommendation on successful completion.• The possibility of a pre-placement offer for strong performers.About Company:Most loyalty programmes reward one thing: how much you spend. We think they should reward something that matters more: the choices you make.

Vela is a UK rewards app used daily by thousands of members. We use item-level purchase data from across retailers to reward everyday decisions, so healthier and more responsible choices earn more. Members scan receipts, connect their email or link a card, then redeem their points for vouchers and experiences from brands they love. The idea is simple: if you're already making better choices, they should count for something.

We're backed by Mastercard Start Path & Microsoft for Startups and we're a small, fast-moving team across London and Hyderabad.

Responsibilities

About Vela

Most loyalty programmes reward one thing: how much you spend. We think they should reward something that matters more: the choices you make.

Vela is a UK rewards app used daily by thousands of members. We use item-level purchase data from across retailers to reward everyday decisions, so healthier and more responsible choices earn more. Members scan receipts, connect their email or link a card, then redeem their points for vouchers and experiences from brands they love. The idea is simple: if you're already making better choices, they should count for something.

We're backed by Mastercard Start Path & Microsoft for Startups and we're a small, fast-moving team across London and Hyderabad.

As we grow, the most interesting problems are product problems: understanding how thousands of members actually use Vela, where the experience breaks down and what we should build next. That's where you come in.

The role: Product Operations Intern

You'll work where product and operations meet. You'll run the day-to-day member operations that keep Vela working, from rewards and redemptions to member support, and use what you learn to help shape the product.

This is a product-focused internship. You'll work directly with the founders and engineering team, turning member feedback and data into clear insights, feature ideas and better releases. It's a hands-on way into product management at a fast-moving startup.

What you'll do

Run member operations: reward approvals, voucher redemptions and member queries over chat and email.

Track, tag and analyse member feedback to spot recurring problems and opportunities.

Turn insights into product input, including feature requests, problem statements and a regular summary of member pain points.

Work with engineering to investigate issues, reproduce bugs and follow fixes through to release.

Test new features before release and help prepare release notes and member announcements.

Track key product and operations metrics, such as redemption rates and response times, in simple dashboards.

Help run our member community, including the Vela members WhatsApp group.