Branch Operations Manager| Rangareddi (India)

Owns daily branch operations including cash, clearing, account opening, and

service requests; ensures strict adherence to KYC/AML, RBI and audit norms;

partners with sales and service teams to enhance customer experience.

RESPONSIBILITIES

Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)

Servicing Branch Customers and maintaining branch operation in-line with Audit

Compliance requirements

Ensure accurate account opening/KYC with CKYC uploads and documentation

quality

Track service metrics (TAT, FTR, complaints) and implement RCAbased fixes

Prepare for audits/inspections; maintain records and resolve observations on

time

Crosssell insurance/investments and activate digital banking for all recent

customers

Train frontline on process updates and compliance requirements

Inventory management of customer Deliverables and gold loan packets.

QUALIFICATIONS

Experience: 3 to 9 years (branch ops)

Qualifications: Graduate; Banking certifications preferred

Certifications: Preferred - JAIIB/CAIIB .