International Voice Process Agent

International Voice Process – Customer Support ExecutiveJob Title: International Voice Process – Customer Support Executive Industry: BPO / Customer Service Job Location: Multiple locations across Bangalore Salary: ₹4.0 LPA – ₹7.8 LPA Experience: 1–6 years in International Voice / BPO / Customer Support Employment Type: Full-time Job SummaryWe are looking for enthusiastic and customer-focused professionals to join our International Voice Process team in Bangalore. The ideal candidate should have excellent English communication skills, a customer-first approach, and the ability to handle international customers over calls. This is an excellent opportunity for candidates looking to build a career in International BPO, Customer Support, and Voice Process roles. Key ResponsibilitiesHandle inbound and/or outbound calls from international customers. Understand customer queries and provide accurate and timely resolutions. Maintain a high level of professionalism and customer satisfaction. Follow defined processes, quality standards, and communication guidelines. Resolve customer issues effectively while meeting productivity and quality targets. Document customer interactions and update relevant information in the system. Coordinate with internal teams when required to resolve customer concerns. Achieve assigned KPIs such as AHT, CSAT, Quality Score, and productivity. Adhere to company policies, process guidelines, and compliance requirements. RequirementsExcellent verbal and written communication skills in English. Prior experience in International Voice Process / International BPO / Customer Support is preferred. Strong listening, problem-solving, and customer-handling skills. Comfortable working with international customers and different accents. Basic computer knowledge and familiarity with CRM/ticketing systems. Willingness to work in rotational shifts, including night shifts, as per business requirements. Candidates should be willing to work from the assigned Bangalore location. What We OfferSalary: ₹4 LPA – ₹7.8 LPA, depending on experience and interview performance. Opportunity to work with international customers. Career growth and internal promotion opportunities. Performance-based incentives, wherever applicable. Professional and supportive work environment. Ideal CandidateWe are looking for candidates who are: Confident and fluent in English. Customer-oriented and solution-focused. Comfortable working in a target-driven environment. Flexible with rotational/night shifts. Passionate about building a long-term career in the BPO/customer service industry. If you have strong English communication skills and experience in an International Voice Process, apply now!