Senior Executive - Customer Service

Manage end-to-end customer service operations, ensuring timely and accurate response to customer inquiries and service requestsAct as the primary point of contact for key clients, maintaining strong customer relationships and ensuring high satisfaction levelsCoordinate with sales, operations, pricing, finance, and external stakeholders to ensure

smooth execution of servicesSupport the sales team with client servicing, follow-ups, quotation coordination, and

order execution

Oversee order processing / shipment coordination / documentation, ensuring accuracy

and compliance with company proceduresCollaborate with internal teams to resolve operational challenges and improve service

deliveryMaintain regular communication with customers regarding service updates, delays, and

resolutions .