Customer Support Executive Real Estate Group Moshi Pune (India)

We are seeking a dedicated and customer-focused Customer Support Executive to join our Real Estate Group. The role involves handling customer queries, managing property-related documentation, ensuring smooth communication between clients and internal teams, and providing an excellent customer service experience throughout the sales and post-sales process.

Key Responsibilities:

Customer Interaction & Query Resolution

Act as the first point of contact for all customer inquiries (calls, emails, walk-ins).

Provide accurate and timely information regarding projects, pricing, documentation, and possession.

Address complaints and ensure quick resolution while maintaining a positive customer experience.

Sales & Post-Sales Support

Assist the sales team with customer follow-ups, booking confirmations, and agreement documentation.

Coordinate with customers for payments, loan documentation, and registration formalities.

Maintain regular communication with clients regarding project updates, handovers, and possession schedules.

Relationship Management

Build long-term relationships with customers to enhance brand loyalty.

Ensure high levels of customer satisfaction by proactive support and assistance.

Gather feedback from customers and share insights with management for process improvements.

Coordination with Internal Teams

Work closely with sales, legal, accounts, and project teams for customer requirements.

Ensure proper documentation, records, and customer data management in CRM systems.

Support in organizing site visits, client meetings, and handover events.

Reporting & Documentation

Maintain customer interaction logs, complaints, and resolution records.

Prepare MIS reports on customer support activities and share with management.

Ensure compliance with company policies and real estate regulatory requirements (RERA). .