Customer Support Executive - Fresher

About the job:Key responsibilities:

1. Serve as the primary point of contact for customers through phone, email, and chat.

2. Resolve customer inquiries by providing accurate product or service information.

3. Escalate complex issues to specialized internal teams when required.

4. Manage and follow up on customer support tickets to ensure timely resolution.

5. Document customer interactions accurately in internal systems.

6. Maintain established service quality standards and performance targets.

7. Build strong customer relationships through active listening and empathy.

8. Identify customer concerns and provide effective, customer-focused solutions.Who can apply:Only those candidates can apply who:Salary:₹ 2,80,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Skills required:MS-Excel, Client Relationship Management (CRM) and Customer SupportOther Requirements:1. Bachelor’s degree in any discipline.2. Freshers and experienced customer support professionals are encouraged to apply.3. Excellent verbal and written communication skills.4. Strong active listening and interpersonal skills.5. Strong customer-first mindset with effective problem-solving abilities.6. Ability to diagnose customer issues and provide timely solutions.7. Ability to manage multiple customer interactions simultaneously.8. Basic computer proficiency and data entry skills.9. Familiarity with CRM platforms, ticketing systems, or customer support tools is preferred.10. Strong teamwork and collaboration skills.11. Ability to maintain high service quality standards and manage support tickets effectively.12. Understanding of customer retention and relationship management.About Company:At Honhr, we believe people are the core of every thriving business. We're a UK-based human resources consultancy and training firm dedicated to helping organisations solve real-world HR challenges through strategic consulting, compliance guidance, and tailored learning programs.

Founded with the vision of blending deep HR knowledge with integrity-driven practices, Honhr partners with businesses across industries, from tech startups to manufacturing giants,s to elevate their people strategy and unlock sustainable growth. Whether it's designing future-ready talent plans, navigating complex employment laws, or building leadership capabilities, our goal remains clear: empower your people, strengthen your operations, and help your business thrive.

Responsibilities

Key responsibilities:

1. Serve as the primary point of contact for customers through phone, email, and chat.

2. Resolve customer inquiries by providing accurate product or service information.

3. Escalate complex issues to specialized internal teams when required.

4. Manage and follow up on customer support tickets to ensure timely resolution.

5. Document customer interactions accurately in internal systems.

6. Maintain established service quality standards and performance targets.

7. Build strong customer relationships through active listening and empathy.

8. Identify customer concerns and provide effective, customer-focused solutions.