Technical Support Executive (API & Postman)

Job description:Job Title: Technical Support Executive(API and Product)Location: Sector-62, NoidaCompany: TechRyde Private LimitedExperience: 1 to 3 years (or more)Employment Type: Full-TimeShift: US Shift (Night Shift)Work Mode: 5 days (In-office)About TechRyde:TechRyde Private Limited is a leading technology solutions provider, delivering innovative digital transformation services in hospitality and retail space. We empower businesses with cutting-edge software solutions and seamless integrations, enabling enhanced operational efficiency and customer experience.Job Summary:We are seeking a technically adept and customer-focused API s Product Support Executive to join our dynamic team. This role is ideal for individuals who have hands-on experience with APIs, tools like Postman or Swagger, and a passion for solving customer issues efficiently. You will be the go-to person for providing high-quality technical support and ensuring smooth integration and operation of our software products.Key Responsibilities:Provide technical product support to clients via email, chat, or calls, focusing on API-related issues and product functionalities.Perform API testing and troubleshooting using tools like Postman, Swagger, or similar platforms.Analyze, diagnose, and resolve integration or application issues in collaboration with internal teams (Engineering, Product, QA).Assist customers in understanding and implementing APIs, offering clear guidance and best practices.Maintain a deep understanding of the product and its ecosystem to deliver fast and effective support.Document common issues, solutions, and create support documentation and knowledge base articles.Escalate complex issues to the appropriate technical teams when necessary while maintaining ownership of the case.Ensure timely resolution of issues with strong focus on customer satisfaction and communication.Required Skills and Qualifications:1–3 years (or more) of experience in technical support, API support, or product support roles.Strong knowledge of RESTful APIs, API documentation, and integration practices.Hands-on experience with Postman, Swagger, or other API testing tools.Ability to perform automation testing using JavaScript (Selenium) or PythonUnderstanding of software development lifecycle and debugging techniques.Excellent verbal and written communication skills to effectively interact with customers and internal stakeholders.Strong problem-solving skills and a proactive approach to resolving technical issues.Ability to work independently and collaboratively in a fast-paced environment.Preferred Qualifications:Experience with API authentication methods (OAuth, API keys, etc.).Familiarity with log analysis and debugging tools.Prior experience working with SaaS or cloud-based products.Why Join TechRyde?Work on cutting-edge solutions shaping the future of hospitality and retail.A collaborative work environment with global clients and diverse projects.Growth opportunities and ongoing learning C development support.Flexible work culture and a supportive team.