Customer Service Manager

We are looking for an experienced and devoted Customer Service Manager to join our Customer Service team.

As a Customer Service Manager, your duties and responsibilities include providing extraordinary satisfaction to our clients and promoting this idea throughout the organization.

Your ultimate goal should be to maintain a healthy and friendly relationship between customer service agents and the organization. We expect you to build a team of highly professional personnel which will represent our company in front of our clients.

If you are an experienced Customer Service Manager and feel you are suitable for this role, we would like to meet you.

Responsibilities

Make sure customer service quality is maintained.

Respond to customer issues and resolve them in a timely manner.

Introduce new methods and strategies to improve the customer service experience.

Accurately record all the documents and service issues and take strict follow up to the resolution.

Recruit and train the junior staff to achieve excellence in the respective fields.

Conduct budget costing for the department along with the Customer Service Representatives.

Make sure the departments targets are achieved.

Manage the product or service procedure and workflow according to priorities.

Apply best practices to the areas of improvement.