US Healthcare - International Voice Process

Key responsibilities:

Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage.

Provide accurate information regarding eligibility, deductibles, payments, and prior authorizations.

Document interactions appropriately and maintain patient confidentiality in compliance with HIPAA guidelines.

Resolve customer queries promptly with a customer-first approach.

Escalate complex issues to appropriate departments when required.

Stay updated with system changes, policy updates, and meet quality and productivity targets.

Other requirements

Performance-based incentives

One-way cab facility (drop) within transport boundaries

Night shift allowance

Structured training program to enhance skills

Relocation Benefit

Who can apply

Only those candidates can apply who:

1. are from Indore, Mumbai only

Salary

Annual CTC: ₹ 2,52,000 - 3,33,000 /year

Annual CTC breakup:

1. Fixed pay: ₹ 2,50,000 - 3,30,000 /year

2. Variable pay: ₹ 2,000 - 3,000 /year

Responsibilities

Key responsibilities:

Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage.

Provide accurate information regarding eligibility, deductibles, payments, and prior authorizations.

Document interactions appropriately and maintain patient confidentiality in compliance with HIPAA guidelines.

Resolve customer queries promptly with a customer-first approach.

Escalate complex issues to appropriate departments when required.

Stay updated with system changes, policy updates, and meet quality and productivity targets.