HR International Customer Support Representative (Freshers)

NOTE:

1.Candidates not completed Graduation or drop outs also can apply(2023, 2024, [hidden]. Candidates completed only PUC (10+2) can apply.

3. Candidates with backlogs can apply.

CANDIDATES WITH EXCELLENT COMMUNICATION IS REQUIRED

Detailed JD

Overall, Purpose of JobProvide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.

Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Strive and achieve SLA target and business outcome indicators defined by the client

Job Responsibilities / AuthoritiesReceive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool

Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes

Walk customers/ Provide navigational support on self-service portal

Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines

Place outbound calls to customers when required in line with Client / Company guidelines

Work productively whilst maintaining exceptional call/data quality standards in line with targets

Contribute to the team through open and regular communication with peers / supervisors

Adhere to all company or departmental policies and procedures (personnel and operational)

Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process

Maintain regular and punctual attendance in line with company policies and procedures

Minimize customer complaints and escalations by providing exceptional service and call control

Knowledge & Skill RequirementAbility to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet ExplorerGood technical aptitude with an ability to learn quickly

Excellent verbal and written communication skills Experience Profile

Personal AttributesAble to work on a flexible basis as determined by the business needsAbility to work under pressure

Team worker

Positive Attitude

Quick Learner

Punctual and Disciplined

Good Communication skills

Customer Focused

Results driven

High standards of Integrity

Attention to detail

Mode of Work(WFH or WFO) - WFO

Locations: Bangalore, Pune, MumbaiShift Timing Shift will be in any of US time zones (2 way cab facility provided). Candidates should be open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

Key Details Discussed:Position Title: Customer Services - Customer Service Representative

Salary: INR-3,36,000/ Yearly

Notice Period: 0 - 15 days or Immediate joiners .