Service Desk Engineer - Fresher

About the job:Key Responsibilities:

1. Handle incoming calls, emails, and chats from users and work on rotational shifts when required.

2. Comprehend and assist end users from international locations over the phone

3. Record, classify, and prioritize support tickets.

4. Provide initial support and perform troubleshooting based on knowledge base articles.

5. Take remote access to end users' machines when required for troubleshooting.

6. Route requests to the appropriate support groups or third-party suppliers when tickets are not resolved during initial support.

7. Monitor the status of open tickets and document progress towards resolution.

8. Keep affected users informed about the progress of their tickets.

9. Confirm resolutions and close tickets within the defined SLA.Who can apply:Only those candidates can apply who:are Computer Science Engineering studentsSalary:₹ 3,50,000 - 5,00,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Other perks:Informal dress code, 5 days a week, Free snacks & beverages, Cab/Transportation facility, Health Insurance, Life InsuranceSkills required:Technical Analysis, Technical Support, English Proficiency (Spoken), English Proficiency (Written) and Effective CommunicationOther Requirements:1. Basic troubleshooting skills across Windows operating systems (Windows XP, 7, 10, and 11).2. Good understanding of desktop application installation, configuration, and uninstallation.3. Ability to support users on business applications by following SOPs.4. Experience in troubleshooting desktop and application issues remotely.5. Knowledge of disk management, disk encryption, and wireless network configuration.6. Ability to monitor system utilization and availability, and perform startup/shutdown procedures as per SOPs.7. Experience installing and configuring email clients and resolving connectivity issues.About Company:ASCloud Secure is one of the best software development corporations that offers top-rated software development assistance in terms of boundless experience, key business insights, and a dedicated team of skilled professionals with a systematic working process. We have been helping companies and established brands re-imagine their business through robust and flexible digitalization today and unlock the possibilities of tomorrow, for more than 10 years and millions of users around the globe. We collectively bring in-depth application expertise and the latest IT improvements development to provide safe and secure software solutions for any OS, browser, and device to deliver and produce custom solutions that perfectly match the needs and behavior of our customers.

Responsibilities

Key Responsibilities:

1. Handle incoming calls, emails, and chats from users and work on rotational shifts when required.

2. Comprehend and assist end users from international locations over the phone

3. Record, classify, and prioritize support tickets.

4. Provide initial support and perform troubleshooting based on knowledge base articles.

5. Take remote access to end users' machines when required for troubleshooting.

6. Route requests to the appropriate support groups or third-party suppliers when tickets are not resolved during initial support.

7. Monitor the status of open tickets and document progress towards resolution.

8. Keep affected users informed about the progress of their tickets.

9. Confirm resolutions and close tickets within the defined SLA.