Customer Success Manager

Manage a portfolio of accounts and drive adoption, renewal, and expansionMonitor account health and take proactive steps to drive engagementBuild meaningful relationships across multiple communication channelsBe the voice of the customers and champion their interests internally.Work closely with the Product and Engineering teams to build what helps your customers.Help customers integrate Optmyzr into their workflow and stay updated with the latest product updatesConduct product onboarding, training sessions, and ongoing check-insRequirements:Undergraduate degree in any discipline1–3 years of SaaS experience in a customer-facing roleFluent in written and spoken EnglishStrong problem-solving skills and ability to work under pressureSmart, scrappy, and self-sufficient—able to figure things outHigh-energy, confident, humble, and receptive to feedbackAdaptable and resilient in a fast-paced startup environmentGrowth-minded with a desire to learn and expand your skill setMotivated by impact and ownershipWhy Optmyzr:• A team that cultivates an environment of trust and understanding - for both customers and employees.• Focus on high quality product development, efficiency, and building what will sell.• Informal work environment, where people like to be mentors instead of managers.• Very flexible and understanding team - with initiatives like “Select your own holiday list.• Cool unorthodox perks like “Wanderlust” - where the company comps a vacation trip for employees.• Completely bootstrapped and profitable business model, that allows us to decide our own priorities.• Strong belief in growing sustainably, nurturing people, and having a work environment that has a happy and positive vibe.