Customer Service Specialist (WFH)

About the job:Key responsibilities:

1. Support customers with flight booking inquiries, problems, cancellations, modifications, and other reservation-related requests.

2. Handle and maintain flight reservations across multiple platforms while ensuring accuracy and attention to detail.

3. Communicate with customers professionally and effectively through written channels only.

4. Work independently in a fast-paced environment and maintain availability six days a week.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 3,10,000 - 3,90,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Skills required:Attention to Detail, Critical thinking, Problem Solving, Client Relationship, English Proficiency (Spoken), English Proficiency (Written) and Customer SupportOther Requirements:1. Excellent written and verbal English communication skills are mandatory.2. Must have a personal laptop and a reliable, high-speed internet connection.3. Must be available to work six days a week and comfortable with rotational shifts, including 24-hour coverage.4. Strong attention to detail, vigilance, and the ability to accurately manage flight bookings across multiple platforms.5. Prior experience in customer support, travel, airlines, or flight bookings is preferred but not required.6. Graduates are preferred.7. Must be available to work full-time.8. Must be comfortable working in a fast-paced startup environment.9. Strong ownership and accountability, with the ability to follow customer issues through to resolution rather than simply passing them to another team.10. Ability to quickly learn airline rules, fare conditions, booking systems, and internal processes.11. Willingness to work weekends, holidays, and overnight shifts as required by the rotational schedule.About Company:We provide early stage startups, founders and companies with exceptional short-term and long-term remote talent who get things done without constant supervision.

Responsibilities

Key responsibilities:

1. Support customers with flight booking inquiries, problems, cancellations, modifications, and other reservation-related requests.

2. Handle and maintain flight reservations across multiple platforms while ensuring accuracy and attention to detail.

3. Communicate with customers professionally and effectively through written channels only.

4. Work independently in a fast-paced environment and maintain availability six days a week.