Operations Manager

Job SummaryWe are seeking a dynamic and result-oriented Operations Manager to oversee daily offices/residences/ bungalows operations, drive guest satisfaction and operational efficiency. The ideal candidate will have extensive experience in front office management, team leadership, and cost control, with a proven ability to implement strategic initiatives and deliver exceptional service standards. Key ResponsibilitiesOperational ManagementOversee day-to-day operations of all departments including Front Office, Housekeeping, Food & Beverage, and Maintenance.Maintain operational efficiency while adhering to brand standards and SOPs.Guest Experience & SatisfactionMonitor and enhance guest satisfaction scores through proactive service recovery and personalized guest relations.Handle VIP guest arrangements and special requests.Revenue & Budget ManagementAssist in preparing annual budgets, forecasts, and monthly financial reports.Drive revenue through upselling, inventory management, and cost control measures.Monitor departmental expenses, vendor contracts, and inventory levels.Team Leadership & TrainingLead, mentor, and train front-line staff and supervisors to ensure high performance.Conduct regular performance reviews and identify skill gaps for training interventions.Foster a positive work environment that encourages teamwork and accountability.Event Coordination & Banquet SupportCoordinate events teams to ensure successful execution of banquets, conferences, and adventure activities (if applicable).Ensure timely setup, staffing, and service delivery for all group events.Compliance & ReportingEnsure compliance with health, safety, and hygiene standards.Prepare daily, weekly, and monthly operational reports for senior management.Manage vendor relationships and negotiate contracts to optimize costs. Qualifications & RequirementsExperience: Minimum 10–15 years of progressive experience in hotel operations, with at least 3–5 years in a managerial role (e.g., Assistant General Manager, Operations Manager).Education: Bachelor’s degree in Hotel Management (or equivalent).Technical Skills:Proficiency in Property Management Systems (PMS)Advanced knowledge of MS Office (Word, Excel, PowerPoint)Basic computer hardware/software troubleshootingSoft Skills:Strong leadership and team-building abilitiesExcellent communication and interpersonal skillsProblem-solving and decision-making under pressureGuest-centric mindset with attention to detail Key Competencies (as aligned with candidate’s profile)Hotel Operations & AdministrationGuest Relations & SatisfactionRevenue & Budget ManagementTeam Leadership & Staff TrainingFront Office & Reservation ManagementEvent Coordination & Banquet SupportCost Control & Vendor ManagementPMS & MS Office Proficiency Work Environment & BenefitsFast-paced, guest-facing environmentMay require weekend, holiday, and shift workBenefits as per company policy (e.g., meals, accommodation, insurance, performance bonus)