Opening For Customer Support Coordinator

Actively hiring · Posted 1d ago · JEV261051F6EA5BCA

Salary₹1,25,000 – ₹1,75,000 per year

Experience1 yr

LocationDelhi, Delhi

Work modeOffice · Full time

Openings1

Job description

Job responsibilities- Answer incoming calls and WhatsApp enquiries.- Collect customer and device information.- Create CRM entries and service job sheets.- Schedule appointments and pickup/drop.- Send quotations after technical approval.- Follow up on pending approvals and payments.- Coordinate with engineers and onsite technicians.- Collect feedback and request reviews.- Maintain customer records and daily reports.Required skills- Good Hindi and English communication.- Basic computer and Excel knowledge.- WhatsApp Business handling.- CRM knowledge preferred.- Professional customer handling.Performance targets- First response within 5 minutes during working hours.- 100% enquiry registration.- 100% pending quotation follow-up.- No unrecorded customer commitments.Experience1 - 7 YearsNo. of Openings2Education12th PassRoleCustomer Support CoordinatorIndustry TypeIT Services & ConsultingGender[ Male / Female ]Job CountryIndiaType of JobFull TimeWork Location TypeWork from OfficeFace Interview LocationOffice No- 156A, FF, D-288, Street No. 10, Wadhwa Complex, Laxmi Nagar, Near Laxmi Nagar Metro Station Gate No 1, Delhi

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