Junior Customer Service Executive Program Management Chennai

Roles and Responsibility

Maintain daily activities and routines to ensure smooth operations.

Ensure SLAs are achieved and proactively work to maintain them.

Collaborate with cross-functional teams to resolve customer complaints and issues.

Develop and implement process improvements to enhance customer satisfaction.

Analyze customer feedback and provide insights to improve platform planning and network design.

Work closely with the program management team to achieve business objectives.

Job Requirements

Solid understanding of platform planning and network design principles.

Excellent communication and problem-solving skills.

Ability to work in a rapid-paced environment and meet deadlines.

Robust analytical and organizational skills.

Experience with customer service tools and software.

Ability to collaborate effectively with cross-functional teams.

Company name: Tata Communications Ltd.

Industry: IT Services Consulting. .