Service Delivery/Technology Head for one of the growing SaaS technology MNC

1. Role Mandate

Senior leader to head and strengthen Companys Chennai operations as part of the broader transformation journey. Primary orientation should be Business Operations / Service Delivery, with strong technology understanding. The individual is expected to gradually take over responsibilities from the existing senior operations leader, who is expected to transition towards a Board-level role. This is intended to be a growth/succession role, with the potential to move towards broader C-Suite responsibilities over time. 2. Scope of Responsibility

Lead the Chennai-based customer service/support, business analyst and project/program management functions. Engineering/technology will have its own leadership and will not be the primary reporting organization for this role. Manage overall service delivery, operational processes, customer escalations and cross-functional execution. Work closely with the U.S.-based CEO, product, sales, business and customer-facing team.Ideal candidate :

Target approximately 1218 years of experience, with flexibility for an exceptional candidate. Someone ready for a larger leadership opportunity, rather than an already established C-Suite executive. Experience in enterprise SaaS / B2B technology / product-led or technology-enabled businesses. Should have witnessed and preferably participated in a high-growth/scale-up environment. Exposure to high-availability, high-transaction enterprise platforms is important. 4. Technology Requirement

Candidate should be technologically fluent and comfortable discussing enterprise software, cloud/AWS, .NET/Ruby, APIs, AI/GenAI and modern product environments. Product management, project/program management or technology-enabled service-delivery experience can be relevant. MUST HAVES:

Proven scale-up experience preferably someone who has personally taken a technology/delivery organization through roughly 3x5x growth. Delivery + Technology combination not a pure technologist and not a pure operations/PMO person. Strong people leadership/change management capable of taking an existing team along rather than simply replacing people. Chennai commitment + Tamil-speaking ability. Strong U.S. exposure with executive/customer-facing maturity. .