Client Success Specialist - Internship (WFH)

About the internship:Selected intern's day-to-day responsibilities include:

1. Handle Company-Provided Leads: Communicate with assigned prospects through calls, chats, emails, and follow-ups to understand their requirements and move them toward a purchase decision.

2. Understand Client Requirements: Engage with potential clients to identify their business needs, project expectations, and challenges, and determine the most suitable Shopify services for them.

3. Present Services & Solutions: Explain the company's services clearly, conduct product or service walkthroughs when required, and effectively communicate the value of the proposed solution.

4. Manage Follow-Ups & Sales Conversations: Maintain consistent and professional follow-ups, respond to client queries, handle objections, and keep prospects engaged throughout the sales process.

5. Convert Leads into Orders: Take ownership of assigned prospects and work toward converting qualified leads into confirmed orders by building trust, addressing concerns, and effectively closing the sale.

6. Maintain Sales Records: Keep accurate records of client conversations, follow-ups, requirements, order status, and other relevant sales activities to ensure smooth pipeline management.

7. Achieve Sales Targets: Consistently work toward assigned weekly and monthly conversion targets while maintaining strong client relationships and delivering a positive sales experience.

8. Coordinate After Order Confirmation: Communicate confirmed order details and client requirements accurately with the relevant internal team to ensure a smooth handover and onboarding process.Who can apply:Only those candidates can apply who:are available for the work from home job/internshipcan start the work from home job/internship between 6th Oct'26 and 10th Nov'26are available for duration of 3 monthshave relevant skills and interestsStipend:INR₹ 20,000 - 25,000 /monthDeadline:[hidden]:59:59Skills required:Negotiation, Digital Marketing, Client Interaction, Client Relationship, Sales and Effective CommunicationAbout Company:Digital Heroes is a full-service digital marketing agency. We've been providing a wide range of services to clients across all industries. Our digital marketing services include consulting and management options for a variety of online marketing tactics, including search engine optimization (SEO), pay-per-click (PPC) ads, Amazon store optimization, copywriting, conversion rate optimization (CRO), and more. We also offer expert web design and development services for both e-commerce and B2B companies.

Responsibilities

Selected intern's day-to-day responsibilities include:

1. Handle Company-Provided Leads: Communicate with assigned prospects through calls, chats, emails, and follow-ups to understand their requirements and move them toward a purchase decision.

2. Understand Client Requirements: Engage with potential clients to identify their business needs, project expectations, and challenges, and determine the most suitable Shopify services for them.

3. Present Services & Solutions: Explain the company's services clearly, conduct product or service walkthroughs when required, and effectively communicate the value of the proposed solution.

4. Manage Follow-Ups & Sales Conversations: Maintain consistent and professional follow-ups, respond to client queries, handle objections, and keep prospects engaged throughout the sales process.

5. Convert Leads into Orders: Take ownership of assigned prospects and work toward converting qualified leads into confirmed orders by building trust, addressing concerns, and effectively closing the sale.

6. Maintain Sales Records: Keep accurate records of client conversations, follow-ups, requirements, order status, and other relevant sales activities to ensure smooth pipeline management.

7. Achieve Sales Targets: Consistently work toward assigned weekly and monthly conversion targets while maintaining strong client relationships and delivering a positive sales experience.

8. Coordinate After Order Confirmation: Communicate confirmed order details and client requirements accurately with the relevant internal team to ensure a smooth handover and onboarding process.