Customer Service Associate

About the job:As a customer service associate at Nexus, you will have the exciting opportunity to utilize your Hindi proficiency, Google Sheets expertise, and excellent communication skills to provide top-notch support to our customers.

Key Responsibilities:

1. Engaging with customers in Hindi and English to provide assistance and resolve issues promptly and efficiently.

2. Utilizing Google Sheets to track and manage customer interactions, feedback, and inquiries.

3. Coordinating with various departments within the company to ensure seamless communication and resolution of customer concerns.

4. Demonstrating effective communication skills through phone, email, and chat support channels.

5. Providing exceptional customer support by addressing queries, offering product information, and resolving complaints in a professional manner.

6. Utilizing your computer skills to navigate different software systems and databases to assist customers effectively.

7. Maintaining a positive attitude and proactive approach to create a memorable customer experience and promote brand loyalty.

If you are a dynamic individual who is passionate about customer service and possesses the required skills, we invite you to join our team at Nexus and make a positive impact on our customers' journey.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceare from Delhi onlySalary:₹ 2,50,000 - 2,75,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Other perks:Informal dress codeSkills required:Computer skills, Coordination, English Proficiency (Spoken), Hindi Proficiency (Spoken), Effective Communication, Customer Support and Google SheetsAbout Company:Nexus Power Systems is an India-based manufacturer of online UPS systems, from compact units to large commercial and industrial capacities. Our power backup solutions keep factories, hospitals, and other critical operations running without interruption. With a strong sales team, a dedicated service team, and a nationwide dealer network, we are known for reliable products and responsive after-sales support. We are now looking for a Service Coordinator to join our growing team.

Responsibilities

As a customer service associate at Nexus, you will have the exciting opportunity to utilize your Hindi proficiency, Google Sheets expertise, and excellent communication skills to provide top-notch support to our customers.

Key Responsibilities:

1. Engaging with customers in Hindi and English to provide assistance and resolve issues promptly and efficiently.

2. Utilizing Google Sheets to track and manage customer interactions, feedback, and inquiries.

3. Coordinating with various departments within the company to ensure seamless communication and resolution of customer concerns.

4. Demonstrating effective communication skills through phone, email, and chat support channels.

5. Providing exceptional customer support by addressing queries, offering product information, and resolving complaints in a professional manner.

6. Utilizing your computer skills to navigate different software systems and databases to assist customers effectively.

7. Maintaining a positive attitude and proactive approach to create a memorable customer experience and promote brand loyalty.

If you are a dynamic individual who is passionate about customer service and possesses the required skills, we invite you to join our team at Nexus and make a positive impact on our customers' journey.