Associate - Customer Success saas company only

Strong Post Sales - Associate Customer Success / Operations ProfileMandatory (Experience 1) – Must have 6+ Months of experience (freshers with strong internship exposure also eligible) in Operations / Customer Success / Implementation / Supply Chain coordination roles, preferably in a B2B SaaS or tech-enabled operations environment.Mandatory (Experience 2) – Must have hands-on exposure to executing and monitoring operational processes, ensuring smooth day-to-day business functioning, and driving efficiency improvements.Mandatory (Experience 3) – Must have experience in coordinating with multiple internal stakeholders (Operations, Tech, Product, Clients) and ensuring timely follow-ups on deliverables, turnaround times, and process adherence.Mandatory (Experience 4) – Must have exposure to defining, tracking, and monitoring KPIs / performance metrics for operational processes or client projects, with accountability for meeting SLAs and improving service standards.Mandatory (Experience 5) – Must have worked closely with technical teams to support software/platform implementation, configuration, troubleshooting, or client onboarding activities.Mandatory (Skill) – Must be comfortable acting as a SPOC for enterprise clients, managing customer worklists, addressing queries, ensuring request implementation, and maintaining strong client relationships. Open to travelling to client locations for implementation/training if required.Mandatory (Education) : If Fresher, Must have completed MBA in Operations / Supply Chain / Logistics .