Client Success Manager

We're Storyleads. We help lawyers and legal vendors build personal brands through LinkedIn, newsletters, books, and more. We currently serve ~80 clients across the US. We're a team of 16. We're growing fast with plans to double in the coming year. And we need a Client Success Manager who wants to build this with us.

What you'll actually do:

Own client relationships from kickoff through renewal. Clients should look forward to hearing from you.

Keep the content pipeline moving. Drafts, reviews, revisions, publishing. When something stalls, you UN-stall it.

Be the bridge between our clients and our content strategists.

Build systems that scale. Our processes aren't perfect. We're a startup. We need someone who looks at a workflow and says "this could be better" and then actually makes it better.

What We're Looking For

3+ years of proven experience in client success, account management, or client services.

A track record of owning client relationships end-to-end: onboarding, ongoing communication, retention, and renewal.

Exceptional people skills and a genuine passion for building strong, long-term client partnerships and not just managing accounts, but becoming a trusted advisor.

Ability to quickly get up to speed on our clients' industries, voices, and goals, and a real eagerness to do so.

A natural empathy for clients where you understand their pressures, advocate for their needs, and make them feel genuinely supported.

Comfortable operating in a fast-moving, startup environment where processes are still being built and your input shapes how things run.

Bonus points if:

You've worked with lawyers or in the legal industry

You've managed client success at a content agency or marketing services firm

You actively use LinkedIn yourself and understand the platform from a user perspective

You're furiously curious - you want to understand why things work

You have hands-on experience with AI tools

You have a sense of humor.

Compensation: Commensurate with experience.

Min time commitment: Part-time or full-time (minimum 20 hours/week).

This is a remote role. You must be available to work Eastern hours.