Process Trainer- Sales (Delhi)

Process Trainer | Sales

Location: Gurgaon

Industry: BPO / Sales

Key Responsibilities:

• Conduct New Hire Training (NHT) and OJT for sales processes.
• Deliver product, process and sales training to new and existing employees.
• Conduct refresher training based on performance gaps.
• Train employees on sales techniques, objection handling, customer handling and conversion improvement.
• Monitor training effectiveness through assessments, nesting and performance tracking.
• Identify skill gaps and create improvement plans.
• Conduct mock calls, role plays and feedback sessions.
• Coordinate with Operations, Quality and WFM teams.
• Maintain training MIS and prepare regular training reports.
• Ensure adherence to process SOPs and client requirements.

Requirements:

• Minimum 1-2 years of experience as a Process Trainer in Sales BPO.
• Robust experience in Sales Training, NHT, OJT and Refresher Training.
• Good understanding of sales metrics, conversion and productivity.
• Excellent communication and presentation skills.
• Strong knowledge of BPO Sales/Outbound Sales.
• Immediate joiners preferred.
• 6days working

Budget- 38k CTC (32k inhand)

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