MIS Head - Lajpat Nagar Delhi

Key ResponsibilitiesDaily MIS ReportingPrepare Daily Collections MIS.Generate Agent Productivity Reports.Prepare Login vs Collection Analysis.Generate Recovery Performance Reports.Publish Team-wise Performance Reports.Maintain Attendance & Shrinkage Reports.Track PTP (Promise to Pay) Performance.Monitor Allocation vs Resolution Reports.Prepare Collection Efficiency Reports.Publish Daily Management Dashboard.Operational AnalysisAnalyze collection trends.Identify underperforming agents and teams.Monitor bucket-wise recovery performance.Track payment realization.Highlight productivity gaps.Analyze RPC, Contact Rate, Conversion Rate, and Collection Rate.Perform Root Cause Analysis (RCA) for declining performance.Recommend data-driven improvement opportunities.Dashboard ManagementDevelop and maintain dashboards for:Daily CollectionsTeam PerformanceAgent ScorecardsHourly ProductivityPayment TrendsBucket PerformanceClient ReportingCapacity PlanningTarget vs AchievementIncentive CalculationsData ManagementValidate operational data accuracy.Clean and reconcile large datasets.Maintain historical databases.Ensure data confidentiality.Archive daily, weekly, and monthly reports.Perform data quality checks before report publication.Client ReportingPrepare reports including:Daily Recovery ReportWeekly Business Review (WBR)Monthly Business Review (MBR)SLA Performance ReportProductivity ReportsExecutive SummaryTrend AnalysisClient-Specific DashboardsPerformance MonitoringTrack KPIs including:Collection AmountRecovery PercentagePTP Kept %Contact RateRPC %Productivity per AgentLogin HoursUtilizationOccupancyAHT (if applicable)Resolution RatePayment Success RateAllocation CoverageAutomation & Process ImprovementAutomate repetitive reports using Excel.Develop advanced dashboards.Improve reporting accuracy.Reduce manual intervention.Suggest process improvements.Support digitization initiatives.CoordinationCoordinate with:Operations TeamTeam LeadersFloor ManagersQuality TeamHRTraining TeamIT TeamFinanceClientsRequired SkillsTechnical SkillsAdvanced Microsoft ExcelPivot TablesPivot ChartsXLOOKUPINDEX-MATCHSUMIFSCOUNTIFSPower QueryConditional FormattingData ValidationDashboard CreationData CleaningPreferred:Microsoft Power BISQLGoogle SheetsVBA MacrosPower AutomateFunctional SkillsData AnalysisLogical ThinkingReportingProblem SolvingTime ManagementAnalytical AbilityBusiness UnderstandingAttention to DetailNumerical AbilityProcess OrientationSoft SkillsExcellent CommunicationTeam CollaborationOwnershipAccountabilityPositive AttitudeAbility to Work Under PressureAdaptabilityProfessional EthicsEducational QualificationMinimum:Graduate in any disciplinePreferred:BBABCAMBA (Operations/Finance)StatisticsComputer ApplicationsExperience2 - 4 YearsNo. of Openings2EducationGraduateRoleMIS HeadIndustry TypeCall Centre / BPO / ITES / LPOGenderMaleAge Limit26 - 30 Yrs.Job CountryIndiaType of JobFull TimeWork Location TypeWork from OfficeFace Interview LocationF-101/102, Lajpat Nagar - 2, New Delhi