Customer Support executive

Skills:

∙ Excellent communication and analytical Skills

∙ Strong leadership and management skills

∙ Must have excellent interpersonal skills

∙ Excellent written and verbal communication

∙ Active listening and Problem solving skills

∙ Ability to multitask, prioritize, and manage time effectively

Roles and Responsibilities:

∙ A professional approach in answering calls and provide information  about products and services, taking input of issues and their  redressal thereof

∙ Keep records of customer interactions, process customer accounts  and file documents

∙ Proficiently communicating with customers electronically and taking  follow up of the procedures.

∙ Handling customer queries regarding various products ∙ Identify and assess customer needs to achieve satisfaction ∙ Exhibiting patience in order to resolve queries in a timely manner ∙ Escalate unresolved issues to the appropriate internal teams ∙ Document knowledge in the form of solution article

∙ Respond to customer queries in a timely and accurate way, via  phone, email or chat

∙ Patience when handling tough cases.

∙ Take a deep dive into product key features and have keen  insight/knowledge about the product.