Customer Service/Customer Support - Internship

About the internship:Selected intern's day-to-day responsibilities include:

1. Communicating with customers to understand and address their insurance-related requirements

2. Assisting customers with policy servicing, renewals, endorsements, and claims-related coordination

3. Following up with customers and internal teams to ensure timely resolution of requests

4. Maintaining accurate customer records, interactions, and updates in the CRM or ticketing system

5. Coordinating with internal teams and relevant stakeholders to resolve customer requests

6. Keeping customers informed about the progress of their requests

7. Identifying customer concerns and escalating issues appropriately when required

8. Supporting day-to-day customer relationship and insurance operations activities

9. Maintaining proper documentation and ensuring timely closure of assigned tasks

10. Gathering customer feedback and sharing recurring issues and insights with the team

11. Supporting initiatives to improve customer experience and servicing processesWho can apply:Only those candidates can apply who:are available for full time (in-office) internshipcan start the internship between 26th Sep'26 and 31st Oct'26are available for duration of 3 monthshave relevant skills and interestsStipend:INR₹ 10,000 - 10,001 /monthDeadline:[hidden]:59:59Other perks:Certificate, Letter of recommendation, Flexible work hours, Informal dress code, 5 days a week, Free snacks & beveragesSkills required:Attention to Detail, Client Interaction, MS-Excel, Client Relationship Management (CRM), Client Relationship, English Proficiency (Spoken), English Proficiency (Written) and Customer SupportOther Requirements:1. Good communication skills in English and Hindi2. Confident and customer-friendly personality3. Strong follow-up and coordination skills4. Problem-solving mindset5. Basic knowledge of computers and CRM systems6. Willingness to learn about insurance and customer servicing7. Immediate joiners preferredAbout Company:We are India's most promising InsurTech platform, revolutionizing the way insurance is experienced post-sale. Our mission is to solve real-world post-sales challenges faced by millions of insurance customers in India. From claim tracking to policy management, we're making insurance simpler, smarter, and more transparent.

Responsibilities

Selected intern's day-to-day responsibilities include:

1. Communicating with customers to understand and address their insurance-related requirements

2. Assisting customers with policy servicing, renewals, endorsements, and claims-related coordination

3. Following up with customers and internal teams to ensure timely resolution of requests

4. Maintaining accurate customer records, interactions, and updates in the CRM or ticketing system

5. Coordinating with internal teams and relevant stakeholders to resolve customer requests

6. Keeping customers informed about the progress of their requests

7. Identifying customer concerns and escalating issues appropriately when required

8. Supporting day-to-day customer relationship and insurance operations activities

9. Maintaining proper documentation and ensuring timely closure of assigned tasks

10. Gathering customer feedback and sharing recurring issues and insights with the team

11. Supporting initiatives to improve customer experience and servicing processes