Customer Service Executive

Handle inbound and outbound customer calls professionally. Respond to customer inquiries regarding cab bookings, fares, availability, and services. Generate leads and convert inquiries into confirmed bookings. Follow up with potential and existing customers. Assist customers with booking modifications, cancellations, and other requests. Coordinate with the Operations team to ensure smooth execution of bookings. Handle customer complaints and provide appropriate solutions. Maintain accurate records of customer interactions and bookings. Achieve assigned sales, booking, and customer-service targets. Promote company services and offers to customers. Follow up with customers for repeat bookings and business opportunities. Maintain a professional and positive communication style. Escalate complex customer issues to the Team Leader or relevant department.