Senior Cloud Engineer – L3

Job Title: Senior Cloud Engineer – L3 (Bangalore) Major skills required: Horizon on cloud with Azure  Location: Bangalore/Remote Primary Skill Set & Experience:- Minimum 8 years of overall experience in IT Infrastructure.- Proven experience of 5+ years with VMware Enterprise Products.- Mandatory certifications: VMware VCP in VMware Horizon 7 and VMware vSphere, VCP in Horizon Cloud, Microsoft MCSA, MS Azure certification, Amazon Certified Cloud Administrator. Job Description:We are seeking a highly skilled and experienced Senior Cloud Engineer – L3 to join our Cloud Operations team. In this role, you will be responsible for cloud and on-premises architecture and deployments, administration, and end-user support of Windows/VMware Solutions, primarily focusing on VMware Horizon On-premise and VMware Horizon Cloud infrastructure. This is a full-time permanent position. Key Responsibilities:- Utilize your 8+ years of proven experience in VMware Horizon, vSphere, Microsoft Active Directory, VMware UEM, iVDM, and 3rd party IDM integration.- Demonstrate expertise in Microsoft Azure administration.- Showcase proficiency in Amazon administration.- Possess VMware VCP Certification in VMware Horizon 7, Cloud, and vSphere.- Hold Microsoft MCSA certification.- Exhibit knowledge and exposure to cloud technologies such as Microsoft Azure and Amazon.- Troubleshoot and diagnose issues related to VMware ESX, ESXi, vSphere, Horizon View, Airwatch, and Mirage.- Design and engineer high-availability architectures in VMware DRS cluster environments.- Resolve user-level issues related to connection servers.- Perform P2V, vMotion, VMware virtual center (vSphere), and SSO configurations.- Conduct root cause analysis to identify and address underlying issues.- Demonstrate TCP/IP knowledge with a strong foundation in LAN technologies, network switching, routing, and DNS.- Possess excellent knowledge of x86 servers from vendors like IBM, Dell, and HP.- Show proficiency in Windows Server Administration and troubleshooting.- Possess hands-on skills in Hyperconverged hardware infrastructure.- Display advanced working knowledge of storage technologies such as RAIDs, Fiber Channel, and iSCSI with vendors like EMC, Netapp, Equallogic, and HP EVA/Left hand.- ITIL Certification (v2 or v3) would be advantageous.- Willingness to work in US/UK shifts.- Familiarity with ticketing tools. Qualifications:- Bachelor's degree or diploma in Engineering/BSC/MCA/MCM (with IT specialization). Secondary Skills:- Fluent in English (verbal and written communication).- Strong team player, capable of collaborating with senior team members, conducting technical sessions, and mentoring L1 team members.- Ability to achieve the highest level of customer satisfaction.- Experience in interacting with customers, third-party OEMs, and hardware vendors, including raising calls with Microsoft, VMware, and other vendors.- Documentation skills and preparation of SOPs.- Self-motivated and results-oriented.- Train L1 and other support team members.- Demonstrated positive and proactive approach.- Flexibility to work in US and UK shifts as per organizational requirements, including rotational night shifts.