Client Service Executive - Full Time

Job Title: Verification ExecutiveLocation: Malad, MumbaiExperience : 0-1 yearsWork Mode : Full Time , On siteRole OverviewAs a Client Service Executive, you will be the face of SecureSearch for our valued clients. You will manage end-to-end client relationships, ensure timely execution of background checks in line with SLAs, and proactively handle escalations and client needs.This role demands a proactive communicator, a detail-oriented executor, and a collaborative team player.Key ResponsibilitiesClient Engagement & Relationship ManagementAct as the primary point of contact for assigned clientsUnderstand client needs, expectations, and business cyclesConduct regular review calls and feedback sessions to maintain high client satisfactionOperational Oversight & SLA ManagementMonitor all ongoing background verification requests for timeliness and qualityEnsure adherence to client-specific turnaround times (TAT) and service level agreements (SLA)Escalate potential delays proactively and ensure timely resolutionReporting & AnalysisTrack and share daily/weekly/monthly reports and dashboardsAnalyze trends in verifications, identify bottlenecks, and suggest process improvementsCollaboration & CoordinationLiaise with internal operations and compliance teams to ensure seamless case closuresWork closely with the tech support team for client-specific integration and supportFacilitate training sessions for clients on portals or updates when neededDesired AttributesBachelorExperience0 - 1 YearsNo. of Openings1EducationGraduateRoleClient Service ExecutiveIndustry TypeCall Centre / BPO / ITES / LPOGender[ Male / Female ]Job CountryIndiaType of JobFull TimeWork Location TypeWork from Office