Customer Care Executive

Job Description: Customer Support ExecutivePosition: Customer Support Executive Experience: 1-4 yearsCTC: 4-4.5 LPA (Fixed)Working Days: 6 days a weekLocation: Work from Office Shift: Rotational shifts with rotational week offLanguage: Proficiency in English and Hindi required Transportation: No cab facility providedKey Responsibilities:- Respond to customer inquiries via email and phone in a positive and effective manner.- Identify and assess customers' needs to achieve satisfaction.- Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.- Adhere to communication procedures, guidelines, and policies.- Go the extra mile to engage customers and build strong relationships.- Provide product and service information to customers.- Resolve product or service problems by clarifying customer complaints, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.Qualifications and Skills:- Proven customer support experience.- Strong phone contact handling skills and active listening.- Customer-oriented with the ability to adapt/respond to different types of characters.- Excellent communication and presentation skills.- Ability to multitask, prioritize, and manage time effectivel