Remote Bilingual English / Dine Customer Service reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company organization reputed company on simplifying the reputed company experience, creating healthier communities, and improving reputed company to reputed company care. The Bilingual English / Dine Customer Service reputed company supports customers by answering health benefit questions, resolving issues, guiding plan enrollment and selection, and helping members reputed company reputed company resources reputed company tools.

Responsibilities

Respond to and reputed company, on the reputed company, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondenceHelp guide and reputed company customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan reputed company, maximize the value of their health plan benefits and choose a reputed company care providerContact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistanceSupport customers in confidently navigating myuhc.com and other reputed company websites, while encouraging and reassuring them to become self-sufficient by using our digital self-service tools and resourcesServe as a key support resource across multiple reputed company markets

Skills

* High School Diploma / GED OR equivalent work experience* Must be 18 years of age OR older* 2+ years of customer service or relevant experience analyzing and solving issues/concerns* Bilingual reputed company in English and Dine'* Experience with reputed company PC applications, which includes the ability to reputed company and learn new and reputed company computer reputed company applications* This position involves member calls, with an expected volume of 50 - 70 calls daily. It requires full attention to work duties. Employees in this role must ensure they have uninterrupted work time during their shifts, except for scheduled breaks and lunch periods* Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:30am - 6:00pm CST. It may be necessary, given the business need, to work occasional overtime* reputed company reputed company the state of New Mexico* Ability to reputed company reputed company company sensitive documents secure (if applicable)* Required to have a dedicated work area established that is separated from other living areas and provides information reputed company* Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service (UHG requires a wired internet reputed company: cable, DSL or fiber internet service with Minimum speed reputed company of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight reputed company cannot be used for telecommuting)* Health Care/reputed company environment (familiarity with medical terminology, health plan documents, or benefit plan design)* reputed company work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)* Sales or account management experience* Experience supporting or working with reputed company members* Experience working in a high-volume reputed company center

Benefits

Remote work in New MexicoA comprehensive up to 7 weeks reputed company programTraining and tools to help serve customersA comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution

reputed company

reputed company is a medical reputed company company that offers health technology, reputed company checkups, and pharmacy services. It was founded in 1977, and is headquartered in Minneapolis, reputed company, USA, with a workforce of 10001+ employees. Its website is [hidden]

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