Chat Manager

Job highlights

• PF, ESI (ESIC)Job DescriptionCompany: Jeena Sikho Lifecare Ltd.Position: Chat ManagerDepartment: Customer Support / Community ManagementLocation: Zirakpur Head OfficeJob Type: Full-TimeExperience: 1–3 YearsOpening: 1 PositionJob SummaryWe are looking for a Chat Manager to manage customer and community conversations across chat and messaging platforms. The candidate will be responsible for ensuring timely and professional responses, resolving queries, and maintaining a high standard of customer communication.Key ResponsibilitiesManage customer and community conversations across chat and messaging platforms.Ensure timely, accurate, and professional responses to customer queries.Monitor incoming queries, complaints, feedback, and requests.Coordinate with relevant departments to resolve customer issues effectively.Ensure response quality, professional tone, and consistency with brand communication standards.Handle multiple chats and conversations simultaneously while maintaining response q

Company: Jeena Sikho Lifecare Ltd. Position: Chat Manager Department: Customer Support / Community Management Location: Zirakpur Head Office Job Type: Full-Time Experience: 1–3 Years Opening: 1 Position Job Summary We are looking for a Chat Manager to manage customer and community conversations across chat and messaging platforms. The candidate will be responsible for ensuring timely and professional responses, resolving queries, and maintaining a high standard of customer communication. Key Responsibilities Manage customer and community conversations across chat and messaging platforms. Ensure timely, accurate, and professional responses to customer queries. Monitor incoming queries, complaints, feedback, and requests. Coordinate with relevant departments to resolve customer issues effectively. Ensure response quality, professional tone, and consistency with brand communication standards. Handle multiple chats and conversations simultaneously while maintaining response quality. Identify recurring customer queries and coordinate with relevant teams for suitable solutions. Track common issues and provide feedback to improve the customer experience. Maintain records of customer interactions and important queries. Monitor response times and ensure timely resolution of customer concerns. Support the development and improvement of FAQs, standard responses, and chat communication processes. Prepare basic reports related to chat volume, queries, response time, and resolution. Required Skills Excellent written communication skills. Strong customer service and query-resolution skills. Good multitasking and response-management abilities. Patience, empathy, and strong problem-solving skills. Good understanding of professional customer communication. Ability to handle difficult or escalated conversations calmly. Strong coordination and follow-up skills. Familiarity with CRM and chat management tools will be an advantage. Good knowledge of social media and messaging platforms. Qualification Graduate in any discipline. 1–3 years of relevant experience in customer support, chat support, community management, or a similar role. Experience handling customer conversations through chat/messaging platforms will be preferred.