Senior Customer Success Manager (Ambattur)

ABOUT CULTUREMONKEY

CultureMonkey is an AI-powered employee engagement and experience platform helping organizations build exceptional workplaces through continuous listening, people analytics, and action planning. Trusted across 100+ countries and rated 4.7/5 on G2.

ABOUT THE ROLE

We are looking for a Senior Customer Success Manager to own the customer journey from adoption through renewal and help customers achieve measurable value from CultureMonkey.

You will build relationships with champions, key stakeholders, and executive sponsors, drive product adoption, monitor account health, and proactively manage risks and opportunities.

This is a strategic, data-driven role for someone who enjoys solving customer problems, leading meaningful business conversations, and turning customer goals into measurable outcomes.

You will also work closely with our founding team and internal teams to bring customer insights into the business and help shape our Customer Success function.

WHAT YOU'LL OWN

As a Senior Customer Success Manager, you will be working on customer engagement efforts, playing a pivotal role in driving success and satisfaction. Your responsibilities will include:

• Strategic CS Development: Craft and implement cohesive CS strategies tailored to critical stages of the customer journey, including upcoming renewals and QBRs/EBRs.
• Collaborative Insight Sharing: Partner closely with our founding members, providing valuable insights to enhance the overall customer process.
• Creative Project Management: Strategically plan and execute new projects to identify areas for increased product usage and adoption.
• Creative Customer Campaigns: Develop and launch engaging campaigns to educate and nurture customers on the latest product features.
• Performance Reporting: Regularly report on product adoption, usage, and customer health to our leadership team, ensuring continuous monitoring and delivering actionable insights to stakeholders.
• Renewal pipeline genera .