B2B Order Management Executive / Coordinator

B2B Order Management Executive / Coordinator

Experience: 24 Years

Qualification: Graduate

Location: Bengaluru

Department: B2B / Order Management / Operations

Employment Type: Full-time

Role Purpose

To manage the end-to-end B2B order fulfilment process, from receiving and validating customer POs through production coordination, appointment scheduling, dispatch, and delivery confirmation. The role will act as a key coordination point between customers and internal Production, Dispatch, Logistics, and Sales teams.

1.B2B Order Management.

Receive and track customer POs.

Verify PO quantity, pricing, SKU, delivery location and committed date.

Maintain the B2B pending order tracker until billing is completed.

Coordinate with customers for PO corrections/clarifications.

Appointment Management

Take delivery appointments with customers/DCs.

Ensure appointments are booked within the agreed timeline.

Share appointment details with production, dispatch and logistics teams.

Follow up on cancelled/rescheduled appointments.

2.Production Coordination

Share confirmed PO requirements with the production team.

Coordinate production planning based on customer delivery commitments.

Follow up on production readiness and communicate delays immediately.

Ensure production is planned only against confirmed POs.

3.Dispatch Coordination

Coordinate with dispatch/logistics for timely delivery.

Ensure already orders are dispatched as per appointment.

Track pending dispatches and delivery status.

Highlight any short supply or delivery issues.

Customer Coordination

Act as the single point of contact for order-related communication.

Follow up on pending POs, appointments and delivery confirmations.

Maintain regular communication with key B2B customers.

4.Reporting & MIS

Daily billing and dispatch status.

Pending PO report.

Appointment status.

Production pending/ready status.

Customer-wise order and delivery tracking.

Candidate Profile

Graduate in any discipline.

24 years of experience in B2B order management, order processing, sales coordination, supply chain coordination, customer operations, or a similar role.

Good understanding of PO processing, order fulfilment, dispatch, logistics, and delivery coordination.

Strong follow-up and coordination skills.

Good communication skills, particularly for customer and cross-functional coordination.

Strong attention to detail and ability to manage multiple orders simultaneously.

Good working knowledge of MS Excel and reporting/MIS.

Ability to work with multiple internal teams and meet committed timelines.

Experience in FMCG, Food & Beverage, Manufacturing, Retail, or similar industries will be an advantage.

Compensation: 30,[hidden],000.00 per month

Benefits:

Cell phone reimbursement

Food provided

Provident Fund

Work Location: In person .