Customer Service Executive - Fresher

About the job:WE'RE HIRING | CUSTOMER SUPPORT EXECUTIVE

Location: Kolkata | Work from Office

Experience: 0-3 Years | Freshers Welcome

CTC: 25,000/month

Openings: 2

Working Hours: 45-50 hours/week

Education: B.Com / BBA / General Graduates preferred

About the Role

We are looking for Customer Support Executives to join our Kolkata office.

This is an entry-level opportunity for candidates who are good at communication, enjoy interacting with customers, and have an interest in online businesses, customer engagement and revenue generation.

You will work with students, tutors and parents to provide customer support, improve user engagement and identify opportunities to convert users into paying customers.

Key Responsibilities

Follow up with new and inactive users to improve engagement

Identify potential customers and assist with subscription/membership conversions

Follow up with interested users and support them through the purchase process

Re-engage expired and inactive paid users

Support email, WhatsApp and in-platform communication campaigns

Identify common customer issues and coordinate with relevant teams

Maintain user data and reports using Excel/Google Sheets

Who Can Apply?

Freshers and candidates with 0-3 years of experience

B.Com / BBA / General Graduates preferred

Good written and verbal English communication

Strong interpersonal and customer-handling skills

Commercial mindset with an interest in revenue generation

Basic knowledge of Excel / Google Sheets

Candidates interested in customer support and online businessesWho can apply:Only those candidates can apply who:are from Kolkata onlySalary:₹ 3,00,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Other perks:5 days a weekSkills required:MS-Excel, English Proficiency (Spoken) and English Proficiency (Written)Other Requirements:1. Graduates2. Convent Educated3. Good in English (Speaking & Writting)About Company:Career Crest by Nabamita is a prominent recruitment agency renowned for connecting businesses with top-tier talent across various industries. With over 10 years of expertise in HR, talent acquisition, and workforce planning, we specialize in sourcing, vetting, and placing candidates in roles ranging from entry-level to executive positions. Our experienced team leverages cutting-edge technology, industry insights, and personalized service to provide tailored staffing solutions that meet the unique needs of our clients. We are committed to delivering high-quality candidates who drive organizational success, ensuring a seamless and efficient hiring process.

Responsibilities

WE'RE HIRING | CUSTOMER SUPPORT EXECUTIVE

Location: Kolkata | Work from Office

Experience: 0-3 Years | Freshers Welcome

CTC: 25,000/month

Openings: 2

Working Hours: 45-50 hours/week

Education: B.Com / BBA / General Graduates preferred

About the Role

We are looking for Customer Support Executives to join our Kolkata office.

This is an entry-level opportunity for candidates who are good at communication, enjoy interacting with customers, and have an interest in online businesses, customer engagement and revenue generation.

You will work with students, tutors and parents to provide customer support, improve user engagement and identify opportunities to convert users into paying customers.

Key Responsibilities

Follow up with new and inactive users to improve engagement

Identify potential customers and assist with subscription/membership conversions

Follow up with interested users and support them through the purchase process

Re-engage expired and inactive paid users

Support email, WhatsApp and in-platform communication campaigns

Identify common customer issues and coordinate with relevant teams

Maintain user data and reports using Excel/Google Sheets

Who Can Apply?

Freshers and candidates with 0-3 years of experience

B.Com / BBA / General Graduates preferred

Good written and verbal English communication

Strong interpersonal and customer-handling skills

Commercial mindset with an interest in revenue generation

Basic knowledge of Excel / Google Sheets

Candidates interested in customer support and online businesses