Customer Success Associate - Fresher

About the job:Key responsibilities:

1. Build and maintain strong relationships with customers.

2. Assist clients with onboarding and product adoption.

3. Respond to customer inquiries and resolve issues on time.

4. Monitor customer satisfaction and identify improvement opportunities.

5. Coordinate with internal teams to address customer needs.

6. Maintain accurate customer records.

7. Support customer retention and engagement initiatives.Who can apply:Only those candidates can apply who:Salary:₹ 2,80,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Skills required:Client Interaction, Client Relationship Management (CRM) and Customer AcquisitionOther Requirements:1. Bachelor's degree in Business, Commerce, Marketing, Communications, Management, or a related discipline.2. Freshers and experienced professionals are encouraged to apply.3. Experience in customer service, customer support, account management, or client-facing roles is preferred.4. Knowledge of CRM systems, customer engagement tools, and customer lifecycle management principles is preferred.5. Excellent verbal and written communication skills.6. Strong customer service and relationship management abilities.7. Strong problem-solving and conflict-resolution skills.8. Ability to manage multiple customer interactions effectively.9. Proficiency in Microsoft Office and CRM platforms.10. Strong organizational and time-management skills.About Company:At Honhr, we believe people are the core of every thriving business. We're a UK-based human resources consultancy and training firm dedicated to helping organisations solve real-world HR challenges through strategic consulting, compliance guidance, and tailored learning programs.

Founded with the vision of blending deep HR knowledge with integrity-driven practices, Honhr partners with businesses across industries, from tech startups to manufacturing giants,s to elevate their people strategy and unlock sustainable growth. Whether it's designing future-ready talent plans, navigating complex employment laws, or building leadership capabilities, our goal remains clear: empower your people, strengthen your operations, and help your business thrive.

Responsibilities

Key responsibilities:

1. Build and maintain strong relationships with customers.

2. Assist clients with onboarding and product adoption.

3. Respond to customer inquiries and resolve issues on time.

4. Monitor customer satisfaction and identify improvement opportunities.

5. Coordinate with internal teams to address customer needs.

6. Maintain accurate customer records.

7. Support customer retention and engagement initiatives.