International Voice Process Agent

Job highlights

• 5 working days, Two-way cabJob DescriptionResolving billing issues using query solving techniques and providing clear and concise information. Answering questions about billing or services.Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.Listen actively to customer needs, concerns, and feedback, and respond appropriately.Accurately document customer interactions and update records in the CRM system.Collaborate with team members and other departments to resolve complex issues.Required profile:Min 12 month of international Voice experienceMin 10 + 2 ( Undergraduate ) is mandatoryIn Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)Experience resolving customer issues in billing,Demonstrated communication skills.The clarity in thought process (Able to articulate his/ her thought)Ability to handle tough situations with customers.Stron

Resolving billing issues using query solving techniques and providing clear and concise information. Answering questions about billing or services. Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries. Listen actively to customer needs, concerns, and feedback, and respond appropriately. Accurately document customer interactions and update records in the CRM system. Collaborate with team members and other departments to resolve complex issues. Required profile: Min 12 month of international Voice experience Min 10 + 2 ( Undergraduate ) is mandatory In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes) Experience resolving customer issues in billing, Demonstrated communication skills. The clarity in thought process (Able to articulate his/ her thought) Ability to handle tough situations with customers. Strong ability to multitask and take fast decisions independently. Willing to work in a 24*7 environment (Rotational shifts/5 Days a week). Customer Centric & Logical Thinking & Need to be Enough Spontaneous & Need to take the ownership on the Customer cases. Ensure Timely & Professional Responses to all Queries.