International BPO Executive

Job highlights

• Overtime Pay, Joining Bonus, Annual Bonus, PF, Health Insurance, ESI (ESIC), Accommodation, 5 working days, Two-way cabJob DescriptionPermanent Hiring: Work From Office: 5Days Working: International E-Commerce Voice Process: Two-way transportation will be providedAdditional Benefits:Joining Bonus: INR 10,000, payable in two equal installments after successful completion of 3 and 6 months from the date of joining.Relocation Benefits: As per client applicable relocation policy.International – Voice Customer SupportDesignation: Associate Customer Support / Senior Associate Customer SupportBand / Grade: U1 / U2Job Location: Bangalore, Electronic CityProcess: CSA Voice SupportEmployment Type: Full-time / Permanent
• Work from OfficeEligibility: Undergraduates and graduates may apply..Experience: Freshers to less than 24 months – U1
• more than 24 months – U2(Only voice experience to be considered 100% and Non Voice/Backend etc will have 50% weightage)Required Skills: Excellent voice communic

Permanent Hiring: Work From Office: 5Days Working: International E-Commerce Voice Process : Two-way transportation will be provided Additional Benefits: Joining Bonus: INR 10,000, payable in two equal installments after successful completion of 3 and 6 months from the date of joining. Relocation Benefits: As per client applicable relocation policy. International – Voice Customer Support Designation: Associate Customer Support / Senior Associate Customer Support Band / Grade: U1 / U2 Job Location: Bangalore, Electronic City Process: CSA Voice Support Employment Type: Full-time / Permanent | Work from Office Eligibility: Undergraduates and graduates may apply.. Experience: Freshers to less than 24 months – U1; more than 24 months – U2(Only voice experience to be considered 100% and Non Voice/Backend etc will have 50% weightage) Required Skills: Excellent voice communication, customer-handling and problem-solving skills; basic computer proficiency and working knowledge of MS Office; typing speed of at least 20 WPM with 80% accuracy. Transport: Two-way transportation will be provided. Key Responsibilities: • Respond to inbound customer enquiries using cloud-based tools to review accounts, research policies and provide effective solutions. • Deliver timely, accurate and professional customer service; document contact topics and actions in tools. • Handle difficult customer interactions positively, escalate issues correctly, and maintain productivity and quality standards. Interview Process: HR screening, typing test, SVAR assessment (minimum score 60), Operations round, and HR / offer discussion.