Desktop Support Engineer EUC L1

THIS IS FOR ONLY 3 MONTH PORJECT.

Desktop Support L1 Engineer Job Description (JD) & Key Responsibilities

Job Title: Desktop Support Engineer L1 Department: IT Infrastructure / End-User Computing (EUC) Experience: 23 years (depending on project requirements) Job Type: Full-time / On-site Reporting To: IT Support Lead / Desktop Support Manager

Job Description

We are looking for an L1 Desktop Support Engineer to provide first-level IT support to end users. The candidate will be responsible for troubleshooting desktop and laptop issues, installing and configuring hardware and software, resolving basic network and connectivity issues, and ensuring smooth day-to-day IT operations.

The role requires good communication skills, customer-service orientation, and the ability to resolve technical issues within the agreed SLA.

Key Roles & Responsibilities

Provide first-level technical support for desktops, laptops, printers, scanners, and other IT peripherals.

Troubleshoot Windows OS, application, software, and hardware-related issues.

Install, configure, and maintain desktops, laptops, operating systems, and business applications.

Perform basic troubleshooting for LAN, Wi-Fi, VPN, IP configuration, and network connectivity issues.

Support users with Outlook, MS Office, email, and other business applications.

Handle password resets, account unlocks, and basic Active Directory tasks as per access permissions.

Troubleshoot printer, scanner, keyboard, mouse, monitor, and docking station issues.

Perform hardware replacement, peripheral installation, and basic desktop maintenance.

Log, update, track, and close incidents and service requests in the ticketing tool.

Ensure incidents are resolved within the defined SLA and escalate L2/L3 issues to the relevant teams.

Maintain IT asset inventory, record hardware allocation, and update asset details.

Assist with employee onboarding and offboarding, including system setup and access-related requests.

Follow IT security policies, data protection guidelines, and standard operating procedures.

Provide on-site support to end users and coordinate with internal IT teams and vendors.

Maintain proper documentation of troubleshooting steps, resolutions, and recurring issues.

Required Technical Skills

Windows 10/11 installation, configuration, and troubleshooting.

Desktop and laptop hardware troubleshooting.

Basic LAN, TCP/IP, DNS, DHCP, Wi-Fi, and VPN troubleshooting.

MS Office, Outlook, and email client support.

Basic Active Directory and Microsoft 365 administration.

Printer and peripheral troubleshooting.

IT ticketing tools and SLA management.

Basic knowledge of antivirus, endpoint security, and IT security practices.

Compensation: 15,[hidden],000.00 per month

Work Location: In person .