Customer Success Manager B2B SaaS Tier 1 college preferred

Strong Implementation Project Manager/Customer success manager with B2B SaaS exposure and major KRA as client onboarding

Mandatory (Experience 1): Must have 3+ years of experience in Customer onboarding/ Implementation with at least recent 2+ years in B2B SaaS product companies

Mandatory (Experience 2) Must have managed end-to-end onboarding and implementation for enterprise customers including requirement gathering, implementation planning, stakeholder coordination, product configuration/setup, user onboarding and training, driving successful product adoption during the implementation phase, resolving implementation blockers, and ensuring a smooth and timely go-live

Mandatory (Experience 3) - Experience coordinating with Product, Engineering, and Support teams to ensure successful customer go-live.

Mandatory ( Experience 4) Must be comfortable engaging and presenting to C-level executives, Directors, VP-level stakeholders, and enterprise decision-makers, with proven ability to build strategic long-term relationships

Mandatory (Tools) Must be proficient in HubSpot or similar CRM platforms, Customer Success tools, reporting dashboards, and analytics platforms to monitor account health, customer usage, and engagement metric

Mandatory (Company) - B2B SaaS product companies .