Customer Service Associate

About the job:Key responsibilities:

Handle inbound and outbound customer calls to understand requirements, resolve queries, and promote relevant Supaw products and services.

Follow up with leads and existing customers to drive conversions, repeat usage, and customer retention.

Maintain and regularly update customer information, lead status, call records, and

follow-up activities on CRM systems.

Analyse customer interactions, feedback, and behaviour to identify trends, recurring concerns, and potential opportunities.

Qualify leads based on customer requirements and ensure timely handover to the

relevant team or service partner.

Track daily calling, follow-ups, conversions, and other customer-related metrics using MS Excel and CRM tools.

Conduct basic market and customer research to identify new opportunities and

understand customer needs.

Coordinate with internal teams, sales teams, and service partners to ensure a

smooth customer journey.

Proactively identify gaps in the customer experience and share actionable insights with the team.

Ensure all customer communication, both verbal and written, is clear, professional, empathetic, and solution-oriented.

Work towards defined customer engagement, conversion, and retention targets.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 2,00,000 - 3,00,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Skills required:MS-Office, MS-Excel and English Proficiency (Spoken)About Company:Animal Kingdom is a pet aggregator company that connects pet parents and service providers on one platform.

Responsibilities

Key responsibilities:

Handle inbound and outbound customer calls to understand requirements, resolve queries, and promote relevant Supaw products and services.

Follow up with leads and existing customers to drive conversions, repeat usage, and customer retention.

Maintain and regularly update customer information, lead status, call records, and

follow-up activities on CRM systems.

Analyse customer interactions, feedback, and behaviour to identify trends, recurring concerns, and potential opportunities.

Qualify leads based on customer requirements and ensure timely handover to the

relevant team or service partner.

Track daily calling, follow-ups, conversions, and other customer-related metrics using MS Excel and CRM tools.

Conduct basic market and customer research to identify new opportunities and

understand customer needs.

Coordinate with internal teams, sales teams, and service partners to ensure a

smooth customer journey.

Proactively identify gaps in the customer experience and share actionable insights with the team.

Ensure all customer communication, both verbal and written, is clear, professional, empathetic, and solution-oriented.

Work towards defined customer engagement, conversion, and retention targets.