Operation Executive

Duha is a Hyderabad-based fine jewellery brand creating modern, minimal jewellery designed to be worn every day. We’re looking for a highly organised, proactive and people-oriented person to join us as a Studio & Brand Operations Executive . This is a hands-on role that sits at the intersection of studio management, sales, customer experience, marketing and day-to-day business operations . You’ll work closely with the founder and play an important role in keeping the studio running smoothly, converting enquiries into sales, supporting marketing initiatives and ensuring every customer interaction feels distinctly Duha. What You’ll Do: Studio & Operations Manage the day-to-day functioning of the Duha studio. Coordinate appointments, walk-ins, client visits and follow-ups. Ensure the studio is always organised, presentable and ready for clients. Maintain inventory records of jewellery, packaging, display pieces and other studio requirements. Coordinate with artisans, vendors, couriers and other external partners. Track orders from confirmation to production, quality check and delivery. Assist with billing, documentation and basic operational reporting. Coordinate studio events, pop-ups, trunk shows and private appointments. Identify operational gaps and proactively find ways to improve processes. Sales & Customer Experience Handle customer enquiries across Instagram, WhatsApp, phone and in-studio visits. Understand customer requirements and recommend pieces based on their style, occasion and budget. Conduct jewellery presentations and assist customers in making purchase decisions. Follow up with leads, past customers and event visitors in a thoughtful, non-pushy manner. Maintain customer records and follow up on enquiries and pending orders. Build long-term relationships with clients and encourage repeat purchases. Ensure the entire customer experience - from enquiry to packaging and delivery. Marketing & Brand Support Help plan and execute shoots, content days and campaign requirements. Help execute brand events and collaborations. Founder Support Work closely with the founder on day-to-day priorities and projects. Help coordinate meetings, appointments, vendor communication and follow-ups. Maintain task lists and ensure important action items are followed through. Take ownership of smaller projects from planning to execution. Be someone the founder can rely on to get things done without constant supervision. What We’re Looking For: 2–4 years of experience in jewellery retail. Strong communication and interpersonal skills. Excellent organisational and follow-up skills. Comfortable speaking to customers and selling in a consultative, non-aggressive way. Someone who is detail-oriented and takes ownership rather than waiting to be told what to do. Strong aesthetic sense and an interest in fashion, jewellery, design and luxury brands. Comfortable with Instagram, WhatsApp and basic digital tools. Good working knowledge of Excel/Google Sheets and basic business documentation. Ability to multitask and handle changing priorities. Professional, warm and confident personality. Comfortable working in a small, fast-growing business where responsibilities can evolve. The Ideal Person: You are someone who can walk into the studio in the morning, notice what needs to be done, and take care of it. You enjoy speaking to people, are naturally organised, have an eye for detail and understand that selling fine jewellery is as much about trust and experience as it is about the product. You don't need to be told every little step. You take ownership, follow through, solve problems and keep things moving. Most importantly, you should genuinely enjoy being around jewellery, people and a growing brand . What You’ll Get: A hands-on role in building a growing fine jewellery brand. Direct exposure to the founder and all aspects of running a modern jewellery business. Opportunity to work across sales, marketing, operations and brand building. A dynamic, creative work environment. Opportunity to grow into a larger role as the brand grows. Location: Hyderabad Work mode: Full-time, studio-based Experience: 2–4 years Industry: Fine Jewellery / Luxury / Fashion / Lifestyle / Retail To apply: Please send your CV along with a short note about yourself and why you think you would be a good fit.