International Chat Process Associate - Fresher

About the job:Key Responsibilities:

1. Engage with multiple chat visitors simultaneously and provide a high-quality customer experience.

2. Understand client products/services and relevant knowledge bases.

3. Follow established chat scripts, key questions, and canned responses.

4. Handle off-script questions appropriately and think on your feet.

5. Identify and write accurate leads within the required timeframe.

6. Ensure leads are sent to the correct client with the correct email address and chat transcript.

7. Maintain accuracy and consistency across all chat interactions. Who can apply:Only those candidates can apply who:are from Mumbai onlySalary:₹ 3,00,000 - 4,00,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Other perks:5 days a week, Health InsuranceSkills required:English Proficiency (Spoken), English Proficiency (Written) and Effective CommunicationOther Requirements:1. Freshers who are looking for international exposure and have great English communication skills can apply.About Company:CommVersion is looking for remarkable humans to join our team as we continue the journey in the evolution of digital communication. If you're looking for a new role that will both challenge and excite you in equal measure, and you're not afraid of ambitious targets and then we could be the place for you.

Our mission is to maximize the conversion potential of every website, turning live chat into an indispensable revenue solution for businesses across the world. And we do this through our SmartChat solution that has transformed live chat from a customer support cost to a conversion rate optimization tool for over 300 global brands, supercharging their website performance in the process. In four short years, we've grown from a founder-led business to a team of over 100 employees spanning three countries. However, we're still at the tip of the iceberg. So, if you're looking to join a fast-paced ambitious company with a customer-centric mindset, then look no further.

Responsibilities

Key Responsibilities:

1. Engage with multiple chat visitors simultaneously and provide a high-quality customer experience.

2. Understand client products/services and relevant knowledge bases.

3. Follow established chat scripts, key questions, and canned responses.

4. Handle off-script questions appropriately and think on your feet.

5. Identify and write accurate leads within the required timeframe.

6. Ensure leads are sent to the correct client with the correct email address and chat transcript.

7. Maintain accuracy and consistency across all chat interactions.