Operations Associate

About the job:Key responsibilities:

1. Vendor Onboarding & Negotiation: Identify, negotiate with, and onboard reliable hotel and cab vendors across India's untested, offbeat, and serene locations.

2. Booking & Coordination: Handle end-to-end booking processes with our vendor network. Coordinate daily with hoteliers and cab drivers to ensure seamless trip execution.

3. Live On-Trip Support: Act as the primary point of contact for clients while they are on their trip. Provide real-time support, coordinate with on-ground vendors, and swiftly resolve any live issues.

4. Process & Tech Compliance: Maintain all vendor data, rates, and booking records meticulously on our custom CRM (Supabase).

5. Payment SOPs: Ensure strict compliance with ExploreWise's payment protocols, including tracking 50% advance payments and installment schedules before the trip starts.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceare from Mumbai onlySalary:₹ 2,00,000 - 2,40,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Other perks:Informal dress codeSkills required:Operations, Vendor Management, Client Relationship and English Proficiency (Spoken)Other Requirements:1. Prior experience in a travel agency, B2B vendor negotiation, or customer support is highly preferred.About Company:ExploreWise is a new-age travel tech startup dedicated to curating travel experiences across India's untested, serene, and offbeat locations. Moving away from crowded tourist traps, we focus on authentic exploration. We are building a strong tech-driven foundation using modern CRM platforms and WhatsApp automation to redefine travel operations and client experiences.

Responsibilities

Key responsibilities:

1. Vendor Onboarding & Negotiation: Identify, negotiate with, and onboard reliable hotel and cab vendors across India's untested, offbeat, and serene locations.

2. Booking & Coordination: Handle end-to-end booking processes with our vendor network. Coordinate daily with hoteliers and cab drivers to ensure seamless trip execution.

3. Live On-Trip Support: Act as the primary point of contact for clients while they are on their trip. Provide real-time support, coordinate with on-ground vendors, and swiftly resolve any live issues.

4. Process & Tech Compliance: Maintain all vendor data, rates, and booking records meticulously on our custom CRM (Supabase).

5. Payment SOPs: Ensure strict compliance with ExploreWise's payment protocols, including tracking 50% advance payments and installment schedules before the trip starts.