Algorithmic Trading Customer Support Specialist - Sensibull - India's largest options trading platform

About Us

Sensibull is India's first and largest Options Trading Platform.

Sensibull is funded by Rainmatter, the investment arm of Zerodha, the largest stockbroker in India. We have tied up with the 4 biggest brokers in India, and many more in the top 10, making it one of the largest platforms in the trading space in India. We are a profitable, product-focused, engineering-heavy, high-ownership team. We are setting up our algorithmic trading platform for retail investors, and you will be part of the support team for this endeavour.

The Role

You'll be the first point of contact for customer inquiries and concerns, providing assistance and resolving issues with professionalism and empathy.

Our mission is to go above and beyond in every customer interaction. We don't aim to meet customer expectations; we strive to exceed them.

If you're passionate about helping customers and thrive in a fast-paced environment, we want you to be a part of our dedicated team.

The nature of support in Sensibull is fairly intellectual in nature, this is not a routine support role

Responsibilities

Complete ownership - from initial user contact to cross-team coordination and ticket resolution

Provide customer insights, and share user feedback to tech and product teams for feature improvements

Report bugs and escalate it to tech and product

Maintain in-depth knowledge of our platform to effectively assist customers

Assist in creating and updating customer support documentation and resources

Requirements

Patience, maturity, genuine empathy and commitment to help customers

Excellent written communication skills in English

Previous experience in customer support is a plus

Curiosity and hunger to learn new subjects, concepts, and ideas

Proactive attitude and a strong track record of completing tasks and projects

Openness to feedback, drive for personal growth, and commitment to continuous self-improvement

Culture

Work: Fast-paced with a steep learning curve, intellectually stimulating and challenging

Team: Close-knit, hardworking, supportive

Company: Flat organisation with no hierarchy