Client Servicing HOD (Experiential Marketing, BTL & Mall Decor Events)

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We are an experiential events and design company that transforms spaces into unforgettable brand moments from mall installations and gamification zones to large-scale corporate events, immersive brand activation, and experiential campaigns. Based in Bangalore, we partner with some of India's most exciting brands to create engaging event experiences and memorable consumer interactions.

Please Read Before Applying

Only apply if you have 710 years of Client Servicing experience within an Events / Experiential / BTL agency, including experience leading or heading a client servicing function. This is a hard requirement other backgrounds will not be shortlisted.

This role is exclusively for professionals with agency-side experience in Events, Experiential Marketing, Brand Activations, Exhibitions, Corporate Events, Retail Activations, or Event Production environments.

Profiles from advertising agencies, digital marketing agencies, branding agencies, media agencies, or brand-side marketing teams will not be aligned to this role.

Key Responsibilities:

Head the Client Servicing department for events, activations, and experiential projects, and define its strategic directionBuild and manage long-term, senior-level client relationships across corporate events, BTL activations, and mall decor installationsAct as the primary escalation point and trusted advisor for key clients on all live eventsLead high-value client conversations, negotiations, and strategic proposals for experiential and event campaignsDrive PAN team engagement, motivation, and alignment with company objectives across events deliveryOwn financial performance, P&L, and profitability across the events client portfolioPartner with leadership on growth strategy, innovation, and new business direction for events and activationsBuild, mentor, and retain a high-performing client servicing team focused on event executionReview post-event performance and client feedback, and drive continuous improvement

Skills & Competencies:

710 years of Client Servicing experience within an Events / Experiential / Brand Activation agency (mandatory), including team leadership experienceBachelor's degree required; MBA strongly preferredExceptional leadership and strategic planning skillsProven experience in agency-based client servicing (experiential / events / BTL preferred)Comfortable using AI tools (Claude, Gemini, ChatGPT etc.) to enhance client presentation, proposal, reporting, and day-to-day efficiency

Location: Kalyan Nagar, Bangalore

Reports To: Director

Employment Type: Full-Time .