Group Head - Performance Marketing (D2C Expertise Only)

About Us

We areSqroot, a Mumbai performance marketing agency helping D2C and ecommerce brands scale profitably through Meta Ads, Google Ads, Creative strategy, Shopify analysis and growth marketing.

We work with D2C brands across:

Fashion & ApparelSkincare & BeautyWellnessFood & Beverage

We are now looking for aGroup Head who can oversee large brands where the Avg. Monthly Spends must be 30L to 60L; ensure operational excellence, improve client retention, and help scale delivery systems within the agency.

Role Overview

This role focuses on:

delivery quality,client retention,team management,escalation handling,reporting standards,operational efficiency,and process building.

Key ResponsibilitiesTeam & Account Oversight

Manage and oversee 5 Performane Marketing Managers and their respective teams, each Account Manager manages 5-6 Clients at Sqroot.Ensure smooth execution across multiple ecommerce and D2C accountsMonitor campaign performance and account health regularlyReview reporting quality, communication standards, and timelines

Client Management

Handle client escalations and critical discussionsParticipate in strategy and review calls with key clientsEnsure strong client satisfaction and retentionIdentify upsell and growth opportunities within existing accounts

Operational Excellence

Build and improve SOPs, workflows, and reporting systemsStandardize account management processes across teamsEnsure task accountability and delivery consistencyImprove internal coordination between performance, creative, and account teams

Team Development

Mentor and guide Performance Marketing ExecutivesTrain team members on communication, reporting, and operational processesIdentify performance gaps and help improve team productivity

Performance & Growth

Ensure accounts achieve performance benchmarksWork closely with Performance Marketing Executive teams to improve resultsHelp leadership improve operational scalability and reduce delivery bottlenecks

RequirementsMust Have

45 years of experience in performance marketing agenciesExperience handling multiple D2C/ecommerce clientsStrong understanding of Meta Ads and Google Ads ecosystemPrior experience managing performance marketing teamExcellent communication and stakeholder management skillsStrong process orientation and operational mindset

Good to Have

Experience working with high-spend d2c ecomm brandsUnderstanding of creative strategy and retention marketingExperience building SOPs and scalable delivery systemsAbility to manage fast-paced agency environments

Key Skills

Client ServicingTeam ManagementEcommerce MarketingMeta AdsGoogle AdsOperational ManagementPerformance MarketingEscalation HandlingReporting & AnalyticsSOP Building

KPIs / Success Metrics

Client retention rateAccount growth & upsell contributionDelivery quality consistencyTeam productivity & accountabilityClient satisfaction scoresReduction in founder dependency

Compensation

Competitive salary based on experience and capabilityPerformance-linked incentives may be included

Location

Phoenix Market City, Kurla WestOn-site

How to Apply

Send your resume along with:

Current CTCExpected CTCNotice periodBrands/accounts handledTeam management experience .