Customer Service Executive

Job highlights

• Overtime Pay, Annual Bonus, PF, ESI (ESIC)Job DescriptionAbout RaceWorld : RaceWorld is a racing simulation experience centre in Mysuru where guests drive real steering-wheel racing rigs. Casual, fun and beginner-friendly. Full training provided.Role: Customer Service RepresentativeYou run the front desk. You are the first and last person every guest meets: bookings, billing, queries and making sure guests leave happy and come back.Key ResponsibilitiesGreet walk-in guests and explain race packages, pricing and offersTake bookings by walk-in, phone and WhatsApp
• manage the rig queue and wait timesHandle billing, UPI, card and cash payments accurately
• close the daily cash reportSell memberships, group bookings, birthday and corporate packagesResolve guest complaints calmly and escalate when neededSupport Race Hosts with guest briefing during peak hoursCollect guest feedback and Google reviewsWorking Hours9-hour shift per day, 1 weekly off (weekday)Weekends and public holidays are workin

About RaceWorld : RaceWorld is a racing simulation experience centre in Mysuru where guests drive real steering-wheel racing rigs. Casual, fun and beginner-friendly. Full training provided. Role: Customer Service Representative You run the front desk. You are the first and last person every guest meets: bookings, billing, queries and making sure guests leave happy and come back. Key Responsibilities Greet walk-in guests and explain race packages, pricing and offers Take bookings by walk-in, phone and WhatsApp; manage the rig queue and wait times Handle billing, UPI, card and cash payments accurately; close the daily cash report Sell memberships, group bookings, birthday and corporate packages Resolve guest complaints calmly and escalate when needed Support Race Hosts with guest briefing during peak hours Collect guest feedback and Google reviews Working Hours 9-hour shift per day, 1 weekly off (weekday) Weekends and public holidays are working days Rotational shifts: 9:30 AM to 6:30 PM 1:30 PM to 10:30 PM Must be available for all shifts during the first 15 days (training period) Benefits (After Probation) Incentives on packages and memberships sold Paid leave as per company policy Double pay on public holidays Meal provided on late shift Free race sessions for staff Growth path: CSR > Senior CSR > Outlet Supervisor as RaceWorld expands Requirements Follow grooming and uniform standards Comfortable with rotational shifts and standing work Basic phone and billing app skills Customer-friendly attitude and willingness to learn read more on raceworld.in