Sap C4C Consultant

BHS Corrugated India Pvt. Ltd., based in Pune, was established in 2011 as a subsidiary of BHS Corrugated, Germany. Since its inception, the company has grown multifold and has steadily expanded its presence across multiple business verticals, including Sales, Service, Corrugating Rolls (CR), factory manufacturing, and the Global Capability Centre (GCC). As part of the world-leading BHS Corrugated group, BHS India combines a professional corporate culture with decades of global expertise to support the evolving needs of the corrugated cardboard industry.

Role & responsibilities

SAP C4C Sales & Service Cloud Expert

You will become part of our global in-house SAP IT team and support the continuous development of our customer-facing business processes. As an SAP C4C Expert, you will be responsible for implementing, optimizing, and supporting SAP Sales Cloud and SAP Service Cloud solutions. You will work closely with business departments worldwide to deliver innovative CRM and service management solutions while ensuring seamless integration with SAP S/4HANA and other enterprise applications.

Taks:

Analyze business requirements and design solutions in SAP Sales Cloud and SAP Service Cloud

Configure and customize SAP C4C applications according to business needs

Implement and optimize end-to-end sales and service processes

Support global users and key users in Sales, Customer Service, and After Sales

Design and implement enhancements, workflows, business rules, and validations

Configure master data, organizational structures, business roles, and authorizations

Develop and optimize forms, reports, dashboards, and analytics

Design and implement integrations between SAP C4C, SAP S/4HANA, SAP FSM, and third-party applications

Analyze and resolve application issues and perform root cause analysis

Support system testing, user acceptance testing, and productive deployments

Create technical and functional documentation

Collaborate with business stakeholders to identify process improvements and digitalization opportunities

Support global rollout projects and continuous optimization initiatives

Ensure system stability, performance, and high user satisfaction

Profile:

Bachelors degree in computer science, Information Technology, Business Informatics, or a related technical field

5+ years of experience with SAP Sales Cloud / SAP C4C

Strong handson experience with SAP Sales Cloud and SAP Service Cloud

Experience in configuring and customizing SAP C4C solutions, SAP SD & CS

Good understanding of CRM, Sales, Service, and After Sales business processes

Experience integrating SAP C4C with SAP S/4HANA and other SAP solutions

Strong knowledge of:

Business Roles and Work Centers / Organizational Management / Master Data / Workflow configuration / Business Rules

Experience with OData services, Web Services, REST APIs, and middleware integrations

Experience with SAP Integration Suite is highly desirable

Knowledge of SAP Business Technology Platform (BTP) is an advantage

Experience with SAP Cloud Applications Studio (ABSL, BODL) for custom developments is highly desirable

Experience with custom BOs (Business Objects), UI adaptations, mashups, and extension scenarios

Strong troubleshooting and application support skills

Experience with Jira and Confluence is beneficial

Strong analytical and problemsolving skills

Excellent communication and stakeholder management skills

Ability to work independently in an international environment

Excellent written and spoken English .